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- Tasks: Join our team to assist customers and resolve delivery queries daily.
- Company: DHL is a global leader in supply chain management, keeping the world moving.
- Benefits: Enjoy 24/7 GP services, discounts, affordable loans, and employee support.
- Why this job: Be part of a dynamic team with opportunities for growth and development.
- Qualifications: Previous customer service experience and strong communication skills are preferred.
- Other info: Flexible shifts from Monday to Friday, perfect for students!
The predicted salary is between 28800 - 43200 £ per year.
Contract Type: Permanent (Full-Time)
Shift patterns: 1400 - 2200
Shifts: Monday to Friday
Location: Daventry - NN6 7GW
DHL, an award-winning leading supply chain business is seeking an experienced Customer Service Clerk to play a vital role within our Customer Service Team.
WHAT DOES THE ROLE ENTAIL?
As part of your normal duties, whilst maintaining excellent health and safety practices, you will:
- Chasing POD's
- Interacting with customers
- Resolving any queries/delivery issues
- Liaising with the Planning and Transport team
WHAT DO WE NEED FROM YOU?
We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:
- Previous customer service experience
- Computer Literacy
- Excellent communication skills
- Experience with SAP would be advantageous
WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
- Free confidential 24/7 GP service
- Hundreds of discounts (including retail, childcare + gym)
- Affordable loans & enhanced pension scheme
- 24/7 employee support service for you (+ family) with access to free counselling and much more
OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK.
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
Customer Service Clerk employer: DHL Germany
Contact Detail:
DHL Germany Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Clerk
✨Tip Number 1
Familiarise yourself with DHL's values and mission. Understanding the company's culture will help you align your responses during any interviews, showing that you're a great fit for their team.
✨Tip Number 2
Brush up on your communication skills. Since the role involves interacting with customers and resolving queries, practice clear and concise communication to demonstrate your ability to handle customer interactions effectively.
✨Tip Number 3
If you have experience with SAP, be prepared to discuss it in detail. If not, consider doing some research or taking a quick online course to familiarise yourself with the basics, as this could give you an edge.
✨Tip Number 4
Network with current or former employees of DHL. They can provide valuable insights into the company culture and the specifics of the Customer Service Clerk role, which can help you tailor your approach.
We think you need these skills to ace Customer Service Clerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities and any experience with SAP, as this will make you stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've resolved customer queries or issues in the past, demonstrating your problem-solving skills.
Highlight Relevant Skills: In your application, clearly outline your computer literacy and any specific software knowledge. This is crucial for a role that involves interacting with various teams and systems.
Show Enthusiasm for the Role: Express your enthusiasm for working at DHL and being part of their customer service team. Mention why you are drawn to their commitment to diversity and inclusion, as well as their employee benefits.
How to prepare for a job interview at DHL Germany
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you successfully resolved customer queries or issues, as this will demonstrate your ability to handle similar situations at DHL.
✨Demonstrate Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where your communication skills made a difference in resolving a customer's issue.
✨Familiarise Yourself with SAP
If you have experience with SAP, be ready to discuss it. If not, do some research on how it works and its relevance in customer service. Showing that you're proactive about learning can impress the interviewers.
✨Understand DHL's Values
Research DHL's approach to diversity, inclusion, and their overall mission. Being able to align your personal values with those of the company can set you apart from other candidates and show that you're genuinely interested in being part of their team.