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For Companies At a Glance
- Tasks: Deliver and collect shipments while providing excellent customer service.
- Company: Join DHL, a global leader in logistics with a passion for innovation.
- Benefits: Competitive salary, bonuses, generous holidays, and great training opportunities.
- Why this job: Be the face of DHL and make a real impact in customer satisfaction.
- Qualifications: Strong communication skills and a full UK driving licence required.
- Other info: Dynamic team environment with opportunities for growth and development.
Overview
Job Title: Courier
Location: DHL International (UK) Ltd, Hortonwood 45, Hortonwood, Telford, TF1 7FA
Hours: Monday – Friday 07:00 – 17:00
About Us
At DHL, we connect people and improve lives. As a global leader in logistics, we are committed to delivering excellence and innovation. Join our team and be part of a company that values speed, passion, and a can-do attitude.
Role Purpose
As the face of DHL, our Couriers are responsible for the daily delivery and collection of shipments to and from our customers, enhancing the customer experience at every stage. This role is key to ensuring that our principles and ethos are consistently demonstrated, providing service with speed, passion, and a can-do attitude.
Key Responsibilities
- Deliver and collect shipments efficiently and on time.
- Ensure excellent customer service and satisfaction.
- Plan and organise routes to meet customer requirements.
- Handle shipments safely and follow manual handling processes.
- Adhere to all relevant operational policies and security procedures.
- Complete daily safety checks and maintain vehicle standards.
- Identify and report sales opportunities and potential security breaches.
Success Criteria
- Achieve high levels of customer satisfaction.
- Complete time-definite deliveries and collections.
- Demonstrate excellent planning and organisational skills.
- Adapt to changing routes and business needs.
Skills & Experience
- Excellent written and verbal communication skills.
- Strong geographical knowledge and route planning skills.
- Ability to handle physical demands of the role.
- Full UK driving license (C1, 7.5 ton License preferred).
- Experience in a multi-drop courier role and customer-facing positions is advantageous.
Benefits
- Competitive salary and quarterly bonus scheme.
- Generous holiday entitlement increases with service.
- Company pension scheme with excellent contribution rates.
- Life Assurance and enhanced maternity pay.
- Generous company sick pay.
- Voluntary benefits, including retail, entertainment, and gym membership discounts.
- Access to professional employee assistance and wellbeing programs.
- Excellent training and development opportunities with a focus on internal promotion.
Join Us
If you are passionate about delivering exceptional service and want to be part of a dynamic team, apply now to become a Courier at DHL International (UK) Ltd. Together, we can make a difference.
Privacy Notice
DHL International (UK) Ltd acts as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.
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Courier employer: DHL Germany
Contact Detail:
DHL Germany Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Courier
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DHL. Understand their values and what they stand for. This will help you show that you're not just another candidate, but someone who genuinely wants to be part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for couriers, like how you handle tight schedules or customer complaints. Practising your answers can help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you have experience in route planning or customer service, make sure to highlight that during your interview. Use specific examples to demonstrate how you've excelled in similar roles before.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Courier
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re excited about delivering exceptional service and being part of our dynamic team at DHL.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous courier or customer-facing roles you've had, as this will show us you understand the demands of the job.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the Courier position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DHL Germany
✨Know Your Routes
Familiarise yourself with the local area and key routes before the interview. Being able to discuss your geographical knowledge and how you plan efficient delivery routes will show that you're proactive and ready for the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. DHL values a can-do attitude, so think about times when you went above and beyond to ensure customer satisfaction.
✨Safety First
Understand the importance of safety checks and manual handling processes. Be ready to discuss how you would ensure vehicle standards and handle shipments safely, as this is crucial for the role.
✨Adaptability is Key
Be prepared to talk about how you've adapted to changing circumstances in past jobs. DHL looks for Couriers who can handle dynamic routes and business needs, so showcasing your flexibility will be a big plus.
