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- Tasks: Provide on-site IT support and lead the IT team for effective service delivery.
- Company: Join DHL, a global leader in supply chain management with a collaborative culture.
- Benefits: Enjoy private medical insurance, 25 days leave, flexible working, and a generous pension scheme.
- Why this job: Make a real impact in IT while working with cutting-edge technology in a dynamic environment.
- Qualifications: Experience in IT management, logistics knowledge, and strong stakeholder communication skills.
- Other info: Opportunities for career growth and a commitment to inclusivity and diversity.
The predicted salary is between 36000 - 60000 £ per year.
Grade: RCS Grade M
Contract Type: Permanent (Full-Time)
Location: Hams Hall, Coleshill Birmingham
DHL, an award-winning, leading supply chain business is seeking a Senior IT System Support, providing on-site IT support within a Business unit and act as customer liaison for all IT services impacting the site. IT is the nerve system of Supply Chain – we connect different parts of our organisation with each other and to customers, translating business needs into solutions across the globe. Our IT professionals play a vital role as strategic partners, capable of enacting value‑adding change through standardisation, differentiation, and innovation.
WHAT YOU'LL DO
- Drive Performance: Successful delivery for IT solutions will include the coordination of central IT functions and coordinating and communicating with site operational colleagues. This will include local change management and incident coordination and support the management of IT products.
- Innovate: Play an active role in IT project delivery for the site, act as a site IT SME providing end user service to enable the effective use of IT. Work with site-based operations teams to identify areas of development to the IT services.
- Lead with Purpose: Provide leadership and management to the on-site IT team representing the IT agenda across the site. Communicate and coordinate any local site IT incidents with customer IT helpdesk and support teams.
- Customer Relationships: Lead and co‑ordinate relationships and communication with business partners and customers.
- Ensure Compliance: Delivery and adherence to DHL IT Strategy and Governance. Including IT Change Management, Training and Documentation.
WHAT YOU'LL BRING
- Logistics or Supply Chain Industry knowledge is desirable.
- IT experience in a large complex organisation with strong IT team management skill of a team of 6 IT Analysts.
- Experience of Internal Customer and Stakeholder Management with good influencing skills.
- Warehouse Management System (WMS) – ideally in Blue Yonder WMS, but you could also have Manhattan or Dispatcher experience.
- Must have an interest in business technology and how to apply it in an operational environment.
- SQL and report writing experience using PowerBI, Vue or WMS reports is desirable.
- Experience of working on change management activities.
WHY JOIN US?
- Private Medical Insurance
- 25 days annual leave with the option to buy additional days.
- Discretionary bonus based on performance.
- We're happy to talk about flexible working – just ask about alternative patterns at interview.
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more.
WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 24th November. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
Senior IT Systems Support in Birmingham employer: DHL Germany
Contact Detail:
DHL Germany Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Systems Support in Birmingham
✨Tip Number 1
Get to know the company inside out! Research DHL's values, recent projects, and their approach to IT solutions. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the job description, especially around IT support and customer relationships. Practising your responses can help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the DHL family. So, get that application in early!
We think you need these skills to ace Senior IT Systems Support in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your IT experience, especially in large organisations, and any relevant skills like SQL or WMS knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background aligns with our needs. Don’t forget to mention your leadership experience and customer relationship skills!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive performance and innovate. We love seeing numbers and results, so if you improved processes or led successful projects, let us know!
Apply Early: We review applications continuously, so don’t wait until the last minute! Apply through our website as soon as you can to ensure your application gets the attention it deserves. We’re excited to hear from you!
How to prepare for a job interview at DHL Germany
✨Know Your IT Stuff
Make sure you brush up on your IT knowledge, especially around Warehouse Management Systems like Blue Yonder, Manhattan, or Dispatcher. Be ready to discuss how you've used SQL and reporting tools like PowerBI in past roles, as this will show you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Leadership Skills
As a Senior IT Systems Support role involves managing a team, be prepared to share examples of how you've led teams in the past. Talk about your experience in coordinating IT functions and how you've successfully managed change within an organisation. This will demonstrate your capability to lead with purpose.
✨Communicate Like a Pro
Since this role requires liaising with various stakeholders, practice articulating your thoughts clearly. Think of examples where you've effectively communicated IT solutions to non-technical colleagues or customers. This will highlight your ability to bridge the gap between IT and business needs.
✨Be Ready for Scenario Questions
Prepare for situational questions that may ask how you'd handle specific IT incidents or changes. Think through potential challenges you might face in the role and how you would address them. This shows you're proactive and ready to tackle real-world issues head-on.
