Aviation Insurance Manager in London

About DHL and IRM: DHL Group, the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around; we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our EMEA region. Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

Job Purpose: The Aviation Insurance Manager oversees the DHL Cargo Airline Pool Aviation Insurance, reporting to the VP, Global Head of Aviation & Aerospace. You will evaluate aviation risks from DHL’s operations and provide insurance solutions aligned with the Group’s strategy. You’ll ensure efficient, compliant management of aviation insurance services, develop clear risk management policies, and support local entities and member airlines in identifying and managing exposures. Acting as a trusted advisor, you will guide on aviation insurance matters, support contract risk management, liaise with airlines, and help shape the global aviation insurance strategy.

Key Responsibilities:

• Maintain Expertise: Keep up-to-date knowledge of DHL’s operations, organizational structure, aviation risks, and IRM strategies, including risk financing for event-based exposures.
• Collaborate with Stakeholders: Work closely with member airlines, the global aviation function and brokers to understand changes in risk profile and ensure risks are properly addressed in the coverage provided.
• Program Development: Support maintenance, development, and optimization of global aviation insurance programs, including renewals, financial reporting, and process improvements.
• Contracts Review: Ensure risk assumptions align with market practice and DHL strategy; negotiate adjustments with airline partners, service providers when needed.
• Claims: Manage claims processing ensuring timely incident reporting, coordination with loss adjusters, and timely payment flows. Assess claims trends, use loss data and engagement with the business to identify challenges and opportunities for the aviation insurance program to respond appropriately to changes in the risk profile.
• Regulatory Knowledge: Maintain detailed understanding of transport/logistics terms, aviation regulations, and insurance requirements to ensure that the policy remains compliant with changing local regulations.
• Trusted Advisor: Serve as the first point of contact for aviation insurance advice, supporting contract risk management and pricing decisions.
• Global Support: Contribute to the global IRM team on broader projects and ad-hoc initiatives beyond aviation insurance.

Your Profile:

• Education & Qualifications: University degree and/or professional insurance qualification (ACII, FCII, CPCU, CEBS, IEBA, or equivalent).
• Experience: 10–15 years in insurance within a global insurer, broker, or in-house risk function, with a proven track record in cross-border program delivery. If you have fewer years of experience but believe your skills and expertise make you a strong match, we encourage you to apply — we value potential as much as proven track records.
• Aviation Expertise: Strong background in account management, servicing, placement, and negotiation of aviation insurance coverages, including international law.
• Industry Knowledge: Experience in logistics and/or global supply chain is a plus.
• Communication Skills: Excellent written and spoken English; additional languages preferred. Ability to explain technical insurance content to non-technical audiences.
• Analytical & Project Skills: Strong data analysis, project management, and time/workload management abilities.
• Digital Skills: Proficiency in Microsoft 365; Power BI or process automation experience is an advantage.
• Soft Skills: You combine strong business judgment with the ability to work independently and under time pressure. Skilled at managing multiple complex issues at once, you are also a true team player with a “no job too big or too small” mindset.

We offer:

• The opportunity to work for the world’s largest logistics company.
• A chance to manage a unique Aviation Insurance Program of global scale and complexity.
• An international, virtual, and diverse working environment.
• Flexibility and access to continuous learning and development.
• Competitive compensation and benefits package.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If this is something you would like to do, don’t hesitate and start your application.