At a Glance
- Tasks: Manage daily capacity at LHR HUB and liaise with operations for smooth airline handling.
- Company: Join DHL, the world's most international company with a diverse and inclusive culture.
- Benefits: Enjoy competitive salary, annual bonuses, discounts, and a robust pension scheme.
- Other info: Great career growth opportunities and a supportive work environment await you.
- Why this job: Be part of a dynamic team making a real impact in global logistics.
- Qualifications: Experience in LHR operations or NCC is a plus; strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Location: DHL Aviation, London Heathrow Airport
Department: Routing and capacity
Grade: M
Hours: Mon-Fri 0900-1730
DHL is the most international company in the world, operating in over 220 countries and territories with more than 500,000 colleagues supporting 2.8 million customers globally. We’re passionate about creating an inclusive, diverse workplace where everyone can thrive — championed through initiatives such as DHL4All.
Why Join DHL?
- Competitive salary, including unsociable hours shift allowance
- Annual bonus up to 5% (based on company performance)
- Free onsite parking
- My DHL Rewards – discounts, cashback and savings at 3,000+ retailers
- Pension scheme with up to 6% company contribution
- DHL Share Purchase Plan (after 3 months)
- Private Medical Scheme (after 12 months)
- Occupational Health access
- Enhanced maternity pay (after 12 months)
- Cycle to Work scheme
- CIS Induction – a fully‑paid week immersing you in DHL values
- HealthyMinds – Employee Assistance Programme
Key Responsibilities
- Daily LHR HUB capacity management
- Warehouse walk‑arounds and liaison with Operations Supervisors
- Booking checks and monitoring
- Airline capacity management (increasing/decreasing capacity)
- NRU (Network Routing Updates) & FTR (Freight Transit Routings)
- Liaising with NCC on airline handling instructions
- Managing seasonal schedule changes (Summer/Winter) and HUB parameters
- Daily CALMS & RAFI updates
- Flight sheet allocation and daily update creation
- Performance reporting (e.g. daily operations brief)
- CALMS bookings & reservations, MAWB stock control and airline cancellation notifications
- Developing internal knowledge of FFR/FWB/eCSD and electronic messaging
- Setting up new electronic lanes in CALMS
- Managing OFFNETS and HWO (Heavyweight & Oversized) Tool
- Supporting linehaul coverage, including ad‑hoc truck bookings
Safety Expectations
- Take responsibility for their own health, safety and wellbeing — and that of others
- Report accidents, near‑misses and hazards
- Follow all safe systems of work
- Wear appropriate PPE at all times
What You’ll Bring
- LHR Operations or NCC experience (desirable)
- Strong stakeholder management skills
- Competent using Microsoft packages
- Excellent communication skills
- 1–2 years’ experience ideal
How to Apply
Please submit your CV including a full and complete 5‑year history, covering:
- Employment
- Education
- Any gaps longer than 28 days
Our Recruitment Process
Competency‑based interviews ensure fairness and consistency. We encourage you to share your achievements — and ask questions along the way. Recruitment is a two‑way process, and we want to ensure DHL is the right fit for you.
Next Steps
After applying, you’ll receive an email confirmation. A member of our Talent team will then be in touch, which may include a short pre‑screening conversation. For queries, contact: HGUKTalent@dhl.com
Important Information
A full 5‑year employment history is mandatory. A Criminal Record Check will be conducted.
UK NPG Commercial Air & Linehaul Officer employer: DHL Express
DHL Aviation at London Heathrow Airport offers a dynamic and inclusive work environment where employees are valued and supported. With competitive salaries, comprehensive benefits including a pension scheme and private medical coverage, and a strong focus on employee growth through initiatives like the CIS Induction programme, DHL is committed to fostering a culture of excellence and well-being. Join us to be part of a global leader in logistics, where your contributions make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land UK NPG Commercial Air & Linehaul Officer
✨Tip Number 1
Get to know the company culture! Before your interview, dive into DHL's values and initiatives like DHL4All. This will help you connect with the interviewers and show that you're genuinely interested in being part of their inclusive workplace.
✨Tip Number 2
Practice makes perfect! Prepare for competency-based questions by thinking of specific examples from your past experiences that showcase your skills. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Don’t forget to ask questions! Interviews are a two-way street, so come armed with thoughtful questions about the role and the team. This shows your enthusiasm and helps you figure out if DHL is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a great opportunity to reiterate your interest in the position and highlight any key points you may have missed during the interview.
We think you need these skills to ace UK NPG Commercial Air & Linehaul Officer
Some tips for your application 🫡
Craft a Stellar CV:Make sure your CV is up-to-date and includes a full 5-year history. Highlight your relevant experience, especially in LHR Operations or NCC, and don’t forget to showcase those strong stakeholder management skills!
Tailor Your Cover Letter:Your cover letter should reflect your passion for the role and the company. Mention why you want to join DHL and how your skills align with the responsibilities listed in the job description. We love seeing genuine enthusiasm!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication that gets to the heart of your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role there.
How to prepare for a job interview at DHL Express
✨Know Your Stuff
Make sure you understand the key responsibilities of the UK NPG Commercial Air & Linehaul Officer role. Familiarise yourself with terms like CALMS, NRU, and FTR. Being able to discuss these concepts confidently will show that you're serious about the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your stakeholder management skills and experience in operations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your value.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about DHL's culture, the team you'll be working with, or how success is measured in this role. This not only shows your interest but also helps you determine if DHL is the right fit for you.
✨Be Yourself
DHL values inclusivity and diversity, so don’t hesitate to let your personality shine through. Authenticity can set you apart from other candidates, so relax and be genuine during the interview. Remember, they want to know the real you!
