At a Glance
- Tasks: Join our airport Service Quality team and analyse data to keep systems running smoothly.
- Company: DHL, the World’s Best Workplace™, connecting 220+ countries.
- Benefits: Competitive salary, annual bonus, discounts, and private medical after 12 months.
- Other info: Complete a Data Technician apprenticeship and enjoy excellent career growth opportunities.
- Why this job: Kick-start your tech career with hands-on experience and a supportive team.
- Qualifications: Curiosity, motivation, and a willingness to learn are key; no expert skills needed.
The predicted salary is between 18000 - 25000 € per year.
Service Quality Analyst Apprentice – fixed term contract 18 months
Kick‑start your Tech Career with the World’s Best Workplace™ At DHL, our people are our superpower. Every colleague helps keep us the No.1 Express Delivery & Logistics Company worldwide — and we’re proud to be named the World’s Best Workplace™. If you’re excited about technology, love solving problems, and want a career that can take you anywhere… your journey starts here.
Location: East Midlands Airport
Department: Service Quality
Hours: 08.30-17.00 (flexibility will be required)
Grade: P
DHL connects 220+ countries with a team of 500,000+ people — and we’re passionate about supporting future talent through an inclusive, diverse workplace.
Why You’ll Love Working With Us
- Competitive salary + shift allowance
- Annual bonus (up to 5%)
- Free onsite parking
- My DHL Rewards – discounts at 3,000+ retailers
- Pension (up to 6% company contribution)
- Share Purchase Plan
- Private medical (after 12 months)
- Enhanced Maternity Pay
- Cycle to Work Scheme
- CIS Induction Week
- Healthy Minds – wellbeing support
Key Responsibilities
You’ll be a vital part of our airport Service Quality team — keeping systems running and supporting the people who keep planes moving. You will learn to:
- Analyse scanning conformance of the Hubs/Gateways and distribute to relevant functions for corrections
- Customer requirements analysis/ report creating
- Development of engineering data strategy
- Data channel development and storage
- PowerBI dashboard creation and maintenance
- Trend analysis of leading indicators
- Development of web interfaces and applications
- Collaborative working with other analysts in the business to develop standard ways of working
- Support to other analysts within the service quality team
- Complete a Data Technician apprenticeship qualification.
What You’ll Bring
We’re looking for someone curious, motivated and ready to learn — no expert skills needed.
- Enthusiasm & a positive attitude
- Strong communication
- Reliability & good time‑keeping
- A willingness to learn
- Teamwork
- Problem‑solving mindset
- Openness to feedback
- Respect & professionalism
Apply your CV with a full 5‑year history, including work, education, and any gaps over 28 days. Internal applicants must inform their manager before applying.
Closing Date: 29/05/2026
What Happens Next
- You’ll receive an email confirming your application
- Our Talent Team may arrange a short pre‑screen call
- You’ll take part in a competency‑based interview — share your proudest achievements!
Have questions? email: HGUKTalent@dhl.com
Please note: Aviation roles require a full 5‑year background check + Criminal Record check (CAA regulation).
Service Quality Analyst - Apprentice employer: DHL Express
At DHL, we pride ourselves on being the World’s Best Workplace™, where our people are our superpower. As a Service Quality Analyst Apprentice at East Midlands Airport, you'll benefit from a competitive salary, annual bonuses, and a range of perks including free onsite parking and wellbeing support. Our inclusive and diverse culture fosters growth and development, ensuring that you have the opportunity to kick-start your tech career in a dynamic environment that values teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Quality Analyst - Apprentice
✨Tip Number 1
Get to know the company! Research DHL and its values, especially their commitment to technology and teamwork. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their superpowered team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about analysing data and trends, try to come up with examples from your past experiences where you've tackled challenges. This will impress the interviewers and demonstrate your readiness to learn.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences at DHL and any tips they might have for your application process. Plus, it shows initiative and can give you insider info that could be a game-changer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team. Good luck, and we can’t wait to see you shine!
We think you need these skills to ace Service Quality Analyst - Apprentice
Some tips for your application 🫡
Craft a Stellar CV:Make sure your CV is up-to-date and includes a full 5-year history. Highlight any relevant experience, education, and skills that show off your enthusiasm for the role. Remember, we want to see your journey!
Show Your Personality:Don’t be afraid to let your personality shine through in your application. We’re looking for someone curious and motivated, so share your passion for technology and problem-solving in your cover letter!
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the Service Quality team.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at DHL Express
✨Know Your Stuff
Before the interview, dive deep into DHL's values and the role of a Service Quality Analyst. Understand what the company stands for and how your skills can contribute to their mission. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Curiosity
Since they’re looking for someone curious and motivated, prepare examples from your past experiences where you’ve demonstrated these traits. Whether it’s a project at school or a personal endeavour, be ready to discuss how you approached challenges and what you learned.
✨Practice Problem-Solving
Given the problem-solving mindset they value, think of scenarios where you've had to analyse data or troubleshoot issues. Practise explaining your thought process clearly and logically, as this will showcase your analytical skills during the competency-based interview.
✨Be Ready to Collaborate
Teamwork is key in this role, so come prepared with examples of how you’ve worked effectively in a team. Highlight any collaborative projects or experiences where you contributed to a group goal, showing that you can work well with others in a dynamic environment.
