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- Tasks: Monitor shipments and resolve service issues in real-time to enhance customer satisfaction.
- Company: Join DHL, a global leader in express delivery, connecting people across 220 countries since 1969.
- Benefits: Enjoy strong career support, a vibrant culture, and a variety of perks in an international setting.
- Why this job: Make a real impact on global trade while working in a dynamic, customer-centric environment.
- Qualifications: Experience in Hub Operations and proficiency in DHL applications are essential; fluency in Arabic and English required.
- Other info: This is an entry-level, full-time position with shift work involved.
The predicted salary is between 28800 - 43200 £ per year.
3 days ago Be among the first 25 applicants
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world\’s most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Join our team and discover how an international network that\’s focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit you want to make a difference? Then come to our \”Insanely Customer Centric\” Team and become a Certified International Specialist!
ROLE PURPOSE:
- Perform real-time shipment monitoring and management via AQCC, Apply analytical expertise to identify potential service incidents and failures in order to initiate real time response, best corrective actions and minimize service impact.
- Apply established diagnostic processes and analytical expertise to identify root causes and work with the local Operation, Performance and Network to resolve the roadblocks,
- Catalogue and review service failure cases with Hub Operations, Performance, to identify re-occurring issues.
- Ensure all stakeholders are updated in regards to service incidents and crisis events
- Identify process issues and make recommendations aligned with Global SOP for service improvements
YOUR TASKS:
- Provide real-time visibility on distressed shipments to local Operations for immediate attention and remedial action.
- Provide required support (data, recommendation, clarity on Global SOP, etc) that will assist local Operations in the resolution process.
- Support Bahrain Hub Ops to provide accurate and timely check point visibility, on time shipments connectivity and recovery.
- Follow up on actions that have not been completed and escalate to local Operations Management, Owners or DHL Network for attention.
- Conduct post mortem and communicate root cause of failure to local Operations and secure a commitment / response that corrective actions will be implemented to prevent a re-occurrence.
- Interpret and analyse information for escalation of issues that can be improved on.
- Raise systems performance issues (slowness, non-availability, errors, etc) to ITS on a timely basis and keep in close communication until issue is resolved.
- Where / when communications channels have been agreed, raise service issues/non-compliance/performance matters for review, action and/or follow-up.
- Re-act to potential service incidents by responding to the violations in the AQCC application, identify the potential incident or issue bucket.
- Push process failures to the facility accountable/owners for identification of root cause and potential corrective action. Ensure appropriate warehouse searches are conducted.
- Determine and ensure that facility activates the best business decisions to maintain our transit time promise.
- Update the network of major service incidents when required.
- Ensure the facility traces get lodged to communicate the service incident .
- Flag any AQCC related issues, violations and gaps requiring attention on a timely basis.
- Provide required support (data, recommendation, clarity on GSOP, etc) that will assist local Operations in the resolution process.
- Follow up on actions that have not been completed and escalate to local Operations Management, Owners or DHL Network for attention.
YOUR PROFILE:
- Experience or relevant in Hub Operations.
- Good working knowledge of the DHL Network (from pickup to delivery) and DHL
- Familiar with DHL Global Standard Operating Procedures (Global SOP)
- Must be comfortable, proficient and experienced in operating global DHL applications such AQCC, OCNT, NMIV, CALMS, OPMS, SHERLOC, NPTS, ECIS, Vista, ..etc
- Effective analytical problem-solving skills & high-level reasoning
- Influencing, interpersonal and communication skills
- Strong software skills are highly preferred (Advance MS Excel)
- Must be able to work on shifts (day/night)
- Fluent in both Arabic and English.
OUR OFFER:
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit programm.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Quality Assurance
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Industries
Transportation, Logistics, Supply Chain and Storage
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Quality Control Center Specialist employer: DHL Express
Contact Detail:
DHL Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Control Center Specialist
✨Tip Number 1
Familiarise yourself with DHL's Global Standard Operating Procedures (Global SOP). Understanding these procedures will not only help you in the role but also demonstrate your commitment to quality and service during any discussions.
✨Tip Number 2
Brush up on your analytical problem-solving skills. Since the role involves identifying service incidents and failures, showcasing your ability to analyse data and suggest improvements can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of DHL. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 4
Be prepared to discuss your experience with global applications like AQCC and others mentioned in the job description. Highlighting your proficiency in these tools will show that you're ready to hit the ground running.
We think you need these skills to ace Quality Control Center Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Quality Control Center Specialist. Familiarise yourself with the key tasks mentioned in the job description, such as real-time shipment monitoring and analytical problem-solving.
Tailor Your CV: Customise your CV to highlight relevant experience in Hub Operations and your familiarity with DHL's Global Standard Operating Procedures. Emphasise any analytical skills and software proficiency, particularly in tools like MS Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality service and your understanding of the company's mission. Mention specific examples from your past experiences that demonstrate your problem-solving abilities and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at DHL Express
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Quality Control Center Specialist. Familiarise yourself with real-time shipment monitoring, service incident management, and the importance of analytical problem-solving in this role.
✨Know the DHL Network
Having a good working knowledge of the DHL Network is crucial. Be prepared to discuss how shipments are managed from pickup to delivery, and demonstrate your understanding of DHL's Global Standard Operating Procedures.
✨Showcase Your Analytical Skills
Since the role requires effective analytical problem-solving skills, be ready to provide examples of how you've used these skills in past experiences. Highlight any specific software tools you’ve used, especially advanced MS Excel.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle service incidents and operational challenges. Think about how you would react to potential service failures and what corrective actions you would recommend.
