At a Glance
- Tasks: Lead and manage operations in a fast-paced service centre during the PM shift.
- Company: Join DHL International, a global leader in logistics with a dynamic work culture.
- Benefits: Competitive pay, career development, and access to perks like Cycle2Work discounts.
- Other info: Opportunity for career growth in a supportive and innovative environment.
- Why this job: Make a real impact on operational performance and drive continuous improvement.
- Qualifications: Experience in operational management within logistics and strong leadership skills.
The predicted salary is between 40000 - 50000 € per year.
Location: SOT SVC – DHL International (UK) Ltd, Unit 2, Tunstall Arrow South, James Brindley Way, Stoke-on-Trent, ST6 5GF
Contract: Permanent
Shift: PM Shift - 10:00 - 19:00
We are offering an exciting opportunity for a driven and experienced Operations Manager to join the management team at our Stoke‑on‑Trent Service Centre. In this key leadership role, you will take full responsibility for managing and controlling Service Centre operations during the PM shift. You will lead and motivate operational teams to deliver strong performance across service, productivity, process compliance and cost efficiency, supporting both the UK business and the wider international network.
This role is ideal for a confident operational leader with strong people management skills, commercial awareness and a passion for continuous improvement, who thrives in a results‑driven logistics environment.
Key Responsibilities- Leading & Managing Service Centre Operations
- Ensure daily operational targets are achieved, taking immediate action to address any under‑performance.
- Plan, manage and control resources in line with operational demand.
- Oversee shift operations to ensure service, compliance and safety standards are consistently met.
- Actively support the implementation of Regional and Country projects, programmes and initiatives.
- Driving Performance, Cost Control & Productivity
- Manage key cost drivers to ensure P&L targets and productivity measures are achieved.
- Plan, monitor and control expenditure across overtime, subcontracting, suppliers, service providers and fleet maintenance within agreed budgets.
- Use company performance reporting tools daily to monitor team and individual performance and address non‑conformance.
- Convert operational objectives into clear action plans with accountability and delivery focus.
- People Leadership & Development
- Provide clear performance standards and strong leadership to operational teams.
- Coach, train and motivate employees to achieve agreed productivity and service targets.
- Complete performance reviews and appraisals within agreed timescales, supporting engagement and development.
- Build a positive, compliant and safety‑focused working culture across the operation.
- Strong operational process knowledge and experience within a logistics environment.
- Capability to lead and influence teams at all levels within a busy Service Centre.
- Commercially aware, data‑driven and confident managing cost and performance pressures.
- Clear communication and ability to build strong working relationships across functions.
- Proactive, resilient and committed to continuous improvement.
- Proven experience in an operational management role, ideally within logistics or distribution.
- Strong leadership, coaching and people management capability.
- Excellent verbal and written communication skills.
- Strong organisational, planning and problem‑solving skills.
- Good analytical and commercial awareness with experience managing operational cost drivers.
- Confident IT user with experience of reporting and operational systems.
- Knowledge of UK DfT Security and Health & Safety regulations.
- A key management role within a major UK Service Centre
- The opportunity to influence operational performance at site and network level
- Career development within a growing, global logistics organisation
- Structured internal training and development programmes
- Modern, well‑maintained fleet and facilities
- Competitive pay and access to benefits including Cycle2Work and retail discounts
Operations Manager employer: DHL Express
DHL International (UK) Ltd is an exceptional employer, offering a dynamic work environment in Stoke-on-Trent where operational excellence and employee development are at the forefront. As an Operations Manager, you will benefit from structured training programmes, competitive pay, and a supportive culture that encourages continuous improvement and career growth within a leading global logistics organisation. Join us to make a meaningful impact while enjoying modern facilities and a range of employee benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they align with your experience. We recommend practising common interview questions and having examples ready that showcase your leadership and problem-solving skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for the Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in logistics and operational management, focusing on achievements that align with the job description. We want to see how you’ve led teams and improved performance!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven performance and managed costs in previous positions. Let us know your passion for continuous improvement!
Showcase Your Leadership Skills:In your application, emphasise your leadership and people management skills. We’re looking for someone who can motivate teams and build strong working relationships. Share stories that demonstrate your ability to coach and develop others!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at DHL International!
How to prepare for a job interview at DHL Express
✨Know Your Operations Inside Out
Before the interview, make sure you brush up on your knowledge of logistics operations. Understand the key performance indicators that matter in a service centre environment and be ready to discuss how you've successfully managed these in the past.
✨Showcase Your Leadership Skills
Be prepared to share specific examples of how you've led teams in high-pressure situations. Highlight your coaching and motivational techniques, and how they’ve helped improve team performance and morale.
✨Demonstrate Commercial Awareness
Familiarise yourself with the financial aspects of operations management. Be ready to discuss how you've managed costs and improved productivity in previous roles, as well as your approach to achieving P&L targets.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex operational issues. Strong communication skills are crucial for building relationships across functions, so be sure to convey your ideas effectively during the interview.
