Overview
DHL Air is the largest all‑cargo air carrier in the UK, operating a fleet of B757‑200SF, B767‑300F and B777‑200F aircraft on worldwide operations. Part of the DHL Express team with headquarters at East Midlands Airport, we aim to deliver our customer promise of Excellence, Simply Delivered.
Contract & Working Hours
Contract: Permanent. Working hours: Variable shift pattern, including evenings, nights and weekends. Work location: EMA Cargo West, East Midlands Airport, Derby.
Role
Self‑motivated, people‑focused individual responsible for supporting the 24/7 Operations Control Centre by coordinating crew travel and housekeeping, ordering catering, and assisting Crewing, Flight Operations and Ground Operations departments.
Responsibilities
- Assist with the day‑to‑day running of the Operations Control Centre.
- Manage and book crew travel and hotel bookings during evenings, weekends or as required.
- Order crew catering and manage catering changes.
- Support Crewing, Flight Operations and Ground Operations with administrative tasks.
- Handle phone calls and email requests regarding crew queries and travel requests.
Requirements
- Excellent verbal and written command of the English language with good computer skills.
- Planning and organisational skills.
- Ability to work as part of a team.
The Person
- Hands‑on experience working in a fast‑paced operational environment.
- Flexible and confident with a positive approach to change and innovation.
- Previous experience in a customer‑service based role (advantageous).
- Hold five GCSEs A–C/9–4 (or equivalent), including Maths and English.
- Experience in the airline/aviation industry or a keen interest (highly regarded).
Equality and Diversity
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard. The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.
Closing Date
Closing Date: 2nd August 2026
OCC Assistant employer: DHL Express
DHL Aviation at East Midlands Airport is an exceptional employer, offering a dynamic work environment where collaboration and communication are at the forefront. With a strong focus on employee growth and development, team members benefit from comprehensive training and the opportunity to engage with various departments, ensuring a rewarding career path. The company promotes a culture of safety and efficiency, making it an ideal place for those looking to make a meaningful impact in the logistics and supply chain industry.
