At a Glance
- Tasks: Be the face of our Service Centre, delivering exceptional customer service and support.
- Company: Join DHL Express, the world's leading logistics company with a focus on people.
- Benefits: Enjoy competitive salary, performance bonuses, generous holidays, and ongoing training.
- Other info: Dynamic role with opportunities for career progression and personal development.
- Why this job: Make a real impact by connecting people and improving lives every day.
- Qualifications: GCSE Maths and English; previous admin experience preferred.
The predicted salary is between 20790 - 25410 £ per year.
Location: Newport, NP10 9DQ
Contract: Permanent
Shift: 12:00 - 21:00 with a 60 minute break.
Be the Heart of Our Service Centre
At DHL Express, people are at the centre of everything we do. We're looking for a proactive and customer-focused Operations Agent to join our team and help deliver the world-class service our customers expect. As the face of the Service Centre, you'll be the first point of contact for customers, visitors, and colleagues, providing exceptional service and support while ensuring the smooth day-to-day running of operational and administrative activities. This is a fast-paced and varied role where no two days are the same. You'll need excellent communication skills, strong attention to detail, and the ability to stay calm under pressure while finding solutions that put the customer first.
What You'll Be Doing
- Acting as the first point of contact for internal and external customers
- Handling customer enquiries professionally, both face-to-face and over the phone
- Managing Service Centre reception duties when required
- Providing operational and administrative support to ensure smooth Service Centre operations
- Responding to customer and shipment-related queries in line with company standards
- Managing problem shipments and arranging solutions in accordance with operational procedures
- Using a range of systems and applications to complete daily tasks accurately and efficiently
- Supporting colleagues to maintain high levels of service delivery and customer satisfaction
- Ensuring compliance with all company policies, procedures, safety, and security requirements
What We're Looking For
We're seeking someone who enjoys working with people, solving problems, and delivering excellent service in a fast-moving environment.
Essential Skills
- Excellent written and verbal communication skills
- Strong customer service and interpersonal skills
- Good IT skills and confidence using multiple systems
- Strong organisational and administrative abilities
- Self-motivated with sound judgement and decision-making skills
- Ability to build effective working relationships across teams
- Strong attention to detail and ability to prioritise workload
- A positive, flexible, and proactive approach to work
Qualifications & Experience
- GCSE Maths and English
- Previous administrative experience (preferred)
- Experience within logistics, transport, or express delivery operations (preferred)
- Operational processing experience would be advantageous
What We Offer
At DHL Express, we recognise and reward the contribution our people make every day. Our benefits include:
- Competitive salary
- Performance-related bonus opportunities
- Generous holiday entitlement that increases with length of service
- Company pension scheme with excellent employer contributions
- Life assurance
- Enhanced maternity pay
- Generous company sick pay
- Retail, leisure, and gym membership discounts
- Cash dental plans and additional voluntary benefits
- Discounted health assessments
- Employee Assistance Programme and wellbeing support
- Ongoing training and development opportunities
- Strong focus on internal career progression and promotion
Why DHL Express?
As the world's leading logistics company, we're passionate about connecting people and improving lives. Whether you're supporting customers, working with operational teams, or helping keep our Service Centre running efficiently, you'll play an important role in delivering the exceptional service DHL is known for worldwide.
Diversity, Equity & Inclusion
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
Privacy Notice
DHL International (UK) Ltd acts as a "Data Controller" and, in line with our responsibilities under the General Data Protection Regulations (GDPR), we take data protection very seriously. We collect and use your Personal Information in accordance with our Privacy Policy, which will be supplied as part of the recruitment process.
Operations Agent in Newport employer: DHL Express
DHL Aviation at East Midlands Airport is an exceptional employer, offering a dynamic work environment where collaboration and communication are at the forefront. With a strong focus on employee growth and development, team members benefit from comprehensive training and the opportunity to engage with various departments, ensuring a rewarding career path. The company promotes a culture of safety and efficiency, making it an ideal place for those looking to make a meaningful impact in the logistics and supply chain industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Agent in Newport
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DHL Express and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DHL Express!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DHL Express keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Agent in Newport
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DHL Express:This is your chance to really connect with the team at DHL Express. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DHL Express
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DHL Express.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DHL Express that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DHL Express. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
