NCG Road Agent

Location: DHL Aviation, East Midlands Airport

Contract type: Permanent

Hours: Monday to Friday, 21:00 - 05:30 (40 hours per week flexibility required)

Department: Operations - NCG Road

Grade: O

Kick start your career with the #1 Best Workplace in Europe

At DHL, our people are our superpower. As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe. DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving. We're proud to create an inclusive, diverse workplace where everyone can thrive.

Why You'll Love Working With Us

• You'll get amazing benefits while building your future:
• Competitive salary + shift allowance
• Annual bonus (up to 5%)
• Free onsite parking
• Pension (up to 6% company contribution)
• My DHL Rewards - discounts at 3,000+ retailers
• Private medical (after 12 months)
• Spark - wellbeing support
• Cycle to Work Scheme
• Enhanced Maternity Pay
• CIS Induction Week

About The Role

As an NCG Road Agent, you'll play a key role in keeping DHL's UK and European transport network moving. You'll monitor shipments, coordinate operational activity, provide real-time updates, and work closely with colleagues, customers, and partners to ensure excellent service, network visibility, and smooth day-to-day operations in a fast-paced logistics environment.

What You'll Be Doing

• Represent DHL in a professional and efficient manner in order to increase customer satisfaction.
• Support the field operations by ensuring all checkpoint have been applied for full network and customer visibility.
• Gain the trust and support of wider linehaul teams, internal and external customers
• Provide administrative and operational tasks, necessary to effectively and accurately capture and communicate movement details and updates to the network as per GSOP Compliances.
• Manage day to day workload and seek support when required.
• Use computer systems with numerous applications to ensure work is completed in accordance with company requirements.
• Communicate with colleagues ensuring that service delivery levels are consistently high.
• To help manage the day to day network operation (UK road and air network/ EU Road network).
• To liaise with the operation team to ensure our standard processes and procedures are observed.
• To report on any concerns that threaten the integrity of our security.
• Adhere to legislation including Health and Safety, Working Time Directive regulations and all company procedures.
• Perform any other reasonable duties as required ie Yard duties/Winter Ops

What You'll Bring

• Full UK driving licence
• Strong organisational and planning skills
• High attention to detail and accuracy
• Strong communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Administrative experience (preferred)
• DHL operational knowledge (beneficial)
• Logistics and supply chain knowledge (beneficial)
• Proficiency in logistics systems/software (beneficial)

Closing Date: 11th September 2026

Our Recruitment Process

We aim to make your recruitment journey smooth, transparent, and engaging. Our process often includes competency-based interviews, so be ready to share your achievements and experiences. We encourage you to ask questions along the way - recruitment is a two-way process, and we want to make sure DHL is right for you too.

Have a question? Contact our team here: HGUKTalent@dhl.com

Important Information

Due to the nature of our business and CAA regulations, all candidates must provide a full 5-year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.