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- Tasks: Deliver and collect shipments while providing top-notch customer service.
- Company: Join DHL, a global leader in logistics with a passion for excellence.
- Benefits: Enjoy competitive pay, bonuses, generous holidays, and great training opportunities.
- Why this job: Be the face of DHL and make a real impact in customer satisfaction.
- Qualifications: Full UK driving license and strong communication skills are essential.
- Other info: Dynamic team environment with excellent career growth potential.
The predicted salary is between 24000 - 30000 £ per year.
Location: DHL International (UK) Ltd, Unit 10, Fourways Trading Estate, Off Longbridge Road, Trafford Park, Manchester M17 1SW
Hours: Monday to Friday 08:00 - 18:00
About Us: At DHL, we connect people and improve lives. As a global leader in logistics, we are committed to delivering excellence and innovation. Join our team and be part of a company that values speed, passion, and a can‑do attitude.
Role Purpose: As the face of DHL, our Couriers are responsible for the daily delivery and collection of shipments to and from our customers, enhancing the customer experience at every stage. This role is key to ensuring that our principles and ethos are consistently demonstrated, providing service with speed, passion, and a can‑do attitude.
Key Responsibilities:
- Deliver and collect shipments efficiently and on time.
- Ensure excellent customer service and satisfaction.
- Plan and organise routes to meet customer requirements.
- Handle shipments safely and follow manual handling processes.
- Adhere to all relevant operational policies and security procedures.
- Complete daily safety checks and maintain vehicle standards.
- Identify and report sales opportunities and potential security breaches.
Success Criteria:
- Achieve high levels of customer satisfaction.
- Complete time‑definite deliveries and collections.
- Demonstrate excellent planning and organisational skills.
- Adapt to changing routes and business needs.
Skills & Experience:
- Excellent written and verbal communication skills.
- Strong geographical knowledge and route planning skills.
- Ability to handle physical demands of the role.
- Full UK driving license (C1, 7.5 ton License preferred).
- Experience in a multi‑drop courier role and customer‑facing positions is advantageous.
Benefits:
- Competitive salary and quarterly bonus scheme.
- Generous holiday entitlement increases with service.
- Company pension scheme with excellent contribution rates.
- Life Assurance and enhanced maternity pay.
- Generous company sick pay.
- Voluntary benefits, including retail, entertainment, and gym membership discounts.
- Access to professional employee assistance and wellbeing programmes.
- Excellent training and development opportunities with a focus on internal promotion.
Join Us: If you are passionate about delivering exceptional service and want to be part of a dynamic team, apply now to become a Courier at DHL International (UK) Ltd. Together, we can make a difference.
Courier in Manchester employer: DHL Express
Contact Detail:
DHL Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Courier in Manchester
✨Tip Number 1
Get to know the company! Research DHL's values and mission. When you understand what they stand for, you can tailor your approach during interviews to show how you embody their principles of speed, passion, and a can-do attitude.
✨Tip Number 2
Network like a pro! Connect with current or former DHL employees on LinkedIn. Ask them about their experiences and any tips they might have. This insider knowledge can give you an edge and help you make a great impression.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and route planning. Role-play with a friend or family member to build your confidence and ensure you can articulate your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DHL team. So, get that application in and let’s get you on the road!
We think you need these skills to ace Courier in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about delivering exceptional service and being part of our dynamic team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in customer-facing roles or multi-drop courier positions. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This reflects the excellent communication skills we value.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at DHL.
How to prepare for a job interview at DHL Express
✨Know Your Routes
Familiarise yourself with the local area and key routes before the interview. Being able to discuss your geographical knowledge and how you plan efficient delivery routes will show that you're proactive and ready for the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. DHL values a can-do attitude, so think about times when you went above and beyond to ensure customer satisfaction.
✨Safety First
Understand the importance of safety checks and manual handling processes. Be ready to discuss how you would ensure vehicle standards and handle shipments safely, as this is crucial for the role.
✨Adaptability is Key
Be prepared to talk about how you've adapted to changing situations in past jobs. DHL looks for couriers who can handle dynamic routes and business needs, so showcasing your flexibility will be a big plus.