Operations Ramp Agent in Luton

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine.

Start YOUR career with DHL today…

Hours: Tuesday to Saturday 01:00 to 10:00

Location: DHL Aviation at Luton Airport

Department: Airside

DHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

As DHL continues to grow, we’ve an excellent variety of employee benefits available! These include:

• Competitive salary, including unsociable hours shift allowance
• Annual bonus up to 5% (depending on company performance)
• Free onsite parking
• My DHL Rewards (discount, saving, cash back at over 3000 retailers)
• Pension Scheme with up to 6% company contribution
• DHL Share Purchase Plan (after 3 months)
• Private Medical Scheme (after 12 months)
• Access to Occupational Health
• Enhanced Maternity pay (after 12 months)
• Cycle to Work scheme
• CIS Induction – a week’s all expenses paid induction to our Company Values!
• HealthyMinds – Employee Assistance Programme

Key responsibilities:

• Prepare loadsheets and load plans using SABLE in full compliance with GSAM procedures.
• Oversee the safe loading and unloading of aircraft, ensuring all activity aligns with GSAM standards.
• Liaise effectively with P52 party handlers, stakeholders, and party shippers to support smooth operations.
• Coordinate container allocations for both aircraft and road vehicles.
• Arrange aircraft fuelling and de‑icing as required.
• Ensure all NMIV messaging is completed accurately and on time.
• Maintain clear and consistent communication with internal and external parties (e.g., LEJ, SDC, LHR).
• Compile and submit all required reports in a timely manner.
• Complete dangerous goods checks and prepare declarations via RCTS.
• Support and coordinate crew requirements as needed.
• Assist with ramp, sort, and warehouse activities when required.
• Manage acceptance and clearance processes for inbound and outbound freight.
• Ensure strict adherence to Health & Safety, GSAM guidelines, and all regulatory requirements.

All employees are responsible for their own health, safety, and wellbeing, as well as that of colleagues who may be affected by their actions or omissions. You are expected to:

• Report all accidents, near misses, and workplace hazards.
• Follow all safe systems of work.
• Wear the correct PPE at all times.

You’ll bring to this role:

• Proficiency in Microsoft Office applications.
• Strong working knowledge of Outlook for professional communication.
• Excellent interpersonal skills, including effective communication and proactive initiative.
• Ability to work under pressure and meet strict deadlines within a time‑critical environment.
• High level of attention to detail.
• Strong team orientation with the ability to build and develop positive working relationships.
• Good level of maths and English. IT skills required. Knowledge of DHL systems advantageous.
• Full UK Driving Licence (essential).

Applications: To apply for the position, please submit your CV detailing your full and complete 5-year history including employment, education and any gaps of unemployment longer than 28 days. Please note, if you are an internal applicant you are required to let your manager/supervisor know that you are applying for a new position.

Closing date: 2nd April

Our recruitment process at DHL Aviation: From a candidate who has identified an exciting opportunity to join us and make a real difference, to becoming an established team member connecting people and improving lives, we want to ensure your journey is as smooth and enjoyable as possible. We ask competency-based interview questions to keep our recruitment processes fair and consistent, so please be ready to share your experiences and achievements with us! We also understand recruitment is a two-way process, so we’d ask that you share any feedback and ask questions along the way to ensure we are the right fit for you.

Next steps: Once you have applied for a role, an email confirmation will be sent to you to let you know we have received your application. A member of our Talent team will then be in touch with the outcome of your application, which may include a short pre-screening conversation. If you have any queries regarding the recruitment process or for more information on our roles, please contact us via HGUKTalent@dhl.com.

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide a full 5-year employment history. In addition to this, we are required to carry out a Criminal Record check.