At a Glance
- Tasks: Support daily operations in a fast-paced logistics environment and learn about network planning.
- Company: Join DHL, the World’s Best Workplace™, and be part of a global team.
- Benefits: Competitive salary, annual bonus, discounts, and health benefits after 12 months.
- Other info: Structured apprenticeship with mentoring and potential career progression upon completion.
- Why this job: Kick-start your career with hands-on experience and opportunities for growth in logistics.
- Qualifications: Positive attitude, teamwork skills, and attention to detail; GCSEs in English and Maths preferred.
The predicted salary is between 18000 - 25000 £ per year.
Kick‑start your Career with the World’s Best Workplace™. At DHL, our people are our superpower. Every colleague helps keep us the No.1 Express Delivery & Logistics Company worldwide — and we’re proud to be named the World’s Best Workplace™.
Location: DHL Aviation, Heathrow Airport, Hounslow, TW6 3SJ
Contract Type: Apprenticeship (Fixed Term Contract)
Working Pattern: 08.30 – 17.00 flexible – 40 working hours per week
DHL connects 220+ countries with a team of 500,000+ people — and we’re passionate about supporting future talent through an inclusive, diverse workplace.
Benefits
- Competitive salary + shift allowance
- Annual bonus (up to 5%)
- Free onsite parking
- My DHL Rewards – discounts at 3,000+ retailers
- Pension (up to 6% company contribution)
- Share Purchase Plan
- Private medical (after 12 months)
- Enhanced Maternity Pay
- Cycle to Work Scheme
- CIS Induction Week
- Spark – wellbeing support
About The Role
We are seeking a motivated and reliable Business Administrator Apprentice to join our UK Network Planning Group (NPG) team. This is a fast‑paced logistics environment that will help you develop an apprenticeship qualification.
The UK NPG Commercial Air & Network Apprentice will support operations teams in daily decisions, liaise with stakeholders, and help roll out operational procedures, routings, and compliance relating to commercial air processes. The role will provide practical exposure across Network Planning activities, supporting the safe, accurate, and timely movement of freight through the hub.
Key Responsibilities
- Support LHR hub with capacity management
- Conduct daily warehouse walkarounds and liaise with supervisors
- Check bookings for commercial and network allocations and learn how to book flights with a carrier
- Learn to increase and decrease capacity
- Support Network Routing Updates and Freight Transit Routing Updates
- Complete schedule changes – Summer & Winter
- Organise daily changes
- Complete flight sheet allocations and daily update creations
- Report on performance of daily operations
Health, Safety & Compliance
Work in line with all Health & Safety, security, and operational procedures. Wear appropriate PPE and follow safe manual handling techniques when in the warehouse. Report hazards, incidents, and near misses promptly. Comply with regulatory and company standards at all times.
Learning & Development
Complete all elements of the apprenticeship programme, including off‑the‑job training and coursework. Take responsibility for personal learning, development, and performance. Gather workplace evidence and participate in assessments as required. Rotate across operational areas to build broad hub knowledge.
What We’re Looking For
Essential
- A positive attitude and willingness to learn.
- Ability to work as part of a team in a time‑critical environment.
- Good attention to detail and ability to follow processes accurately.
- Flexibility required to work at East Midlands Airport & Southern Distribution Centre to gain additional knowledge and support job role.
- Physically able to undertake manual handling tasks, if required.
- Willingness to complete required security and background checks.
Desirable
- GCSEs (or equivalent such as Functional Skills) in English and Maths grade 4+.
- Interest in logistics, operations, or aviation/transport environments.
- Good IT skills.
What We Offer
- A structured apprenticeship programme with on‑the‑job and off‑the‑job training.
- Practical experience within a busy hub operation.
- Support, coaching and mentoring from experienced colleagues.
- Opportunities for career progression upon successful completion of the apprenticeship.
- A safe, inclusive, and supportive working environment.
Career Progression
On successful completion of the apprenticeship, opportunities may be available within the business.
Apply your CV with a full 5‑year history, including work, education, and any gaps over 28 days. Internal applicants must inform their manager before applying.
Closing Date: 22nd June 2026
What Happens Next
You’ll receive an email confirming your application. Our Talent Team may arrange a short pre‑screen call. You’ll take part in a competency‑based interview — share your proudest achievements.
Please note: Aviation roles require a full 5‑year background check + Criminal Record check (CAA regulation).
UK NPG Commercial Air & Network Apprentice in London employer: DHL Express
DHL is an exceptional employer, recognised as the World’s Best Workplace™, offering a vibrant and inclusive culture that prioritises employee growth and development. As a UK NPG Commercial Air & Network Apprentice at our Heathrow Airport hub, you will benefit from a structured apprenticeship programme, competitive salary, and a range of perks including discounts at over 3,000 retailers and private medical insurance after 12 months. Join us to kick-start your career in logistics within a supportive environment that values your contributions and fosters your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land UK NPG Commercial Air & Network Apprentice in London
✨Get Involved in Local Logistics Events
Check out local job fairs, logistics expos, and supply chain workshops in your area. It’s a fantastic way to meet professionals and learn about potential apprenticeship opportunities. Plus, you never know when you might catch the eye of someone from a company like DHL Express!
✨Join Supply Chain and Logistics Groups
Connect with dedicated groups on social media platforms or join forums focused on logistics. These communities are gold mines for finding out about apprenticeship openings and insider tips on the industry. Getting active in these spaces can also help you build connections that might lead to opportunities at DHL Express.
✨Explore Local Universities and Colleges
Many educational institutions have partnerships with local businesses for apprenticeship programmes. Visit career services or attend university open days to network with recruiters who might have links to companies like DHL Express. They often have exclusive apprenticeship listings that aren't advertised widely!
✨Show Your Passion for Logistics!
When you're talking to potential employers, don’t just mention your skills—share why you're excited about a career in logistics and supply chain! Whether it’s reading up on the latest technologies or understanding sustainable practices, make sure your passion shines through. This is especially important for landing an apprenticeship with a forward-thinking company like DHL Express.
We think you need these skills to ace UK NPG Commercial Air & Network Apprentice in London
Some tips for your application 🫡
Show Your Enthusiasm for Logistics:When crafting your cover letter, let your excitement for the logistics and supply chain field shine through. Share why you're eager to start your apprenticeship at DHL Express and how you see yourself growing in this area. We want to feel your passion for managing the movement of goods and materials!
Highlight Relevant Skills and Experiences:Even if you're just starting out, include any relevant skills or experiences in your CV. Think about teamwork, problem-solving, and maybe even your organisational skills from school projects or part-time jobs. We love seeing practical examples of how you can add value in a logistics environment!
Mention Any Certifications:If you've got any certifications related to logistics or supply chain management, be sure to mention them in your application. Whether it's first aid, health and safety training, or anything relevant, it shows us you're proactive and serious about your journey in this field.
Tailor Your Application for the Role:Make sure your application is specifically tailored for this apprenticeship. Bring in keywords from the job description and align your experiences directly with the role at DHL Express. We’re interested in how your background fits the challenges you will face in our logistics team!
How to prepare for a job interview at DHL Express
✨Get Familiar with Inventory Management Tools
Since you’re diving into logistics and supply chain, make sure you brush up on tools like SAP or Oracle. They might throw some technical questions your way about how these platforms work or what features you’d use to manage inventory levels.
✨Showcase Your Problem-Solving Skills
Logistics is all about solving puzzles! Be ready to discuss past experiences where you tackled a logistical challenge, even if it’s from school projects or part-time jobs. This will show that you’re ready to think on your feet.
✨Express Your Eagerness to Learn
As an apprentice, they’re looking for motivation and a willingness to absorb knowledge. Make it clear why you've chosen logistics and what you hope to gain from working at DHL Express. Share any specific areas within the supply chain that intrigue you.
✨Prepare for Scenario-Based Questions
Expect some situational questions during your interview — they might ask how you’d handle a delay in transport or a sudden demand spike. Think through a few scenarios in advance, and outline how you would approach those challenges logically.
