At a Glance
- Tasks: Manage airline capacity and ensure smooth operations at London Heathrow Airport.
- Company: Join DHL, the world's most international company with a diverse workplace.
- Benefits: Enjoy competitive salary, bonuses, discounts, and a great pension scheme.
- Other info: Opportunities for career growth and a supportive work environment.
- Why this job: Be part of a dynamic team making a real impact in global logistics.
- Qualifications: Experience in operations or strong stakeholder management skills preferred.
The predicted salary is between 30000 - 40000 € per year.
Location: DHL Aviation, London Heathrow Airport
Department: Routing and capacity
Grade: M
Hours: Mon-Fri 0900-1730
DHL is the most international company in the world, operating in over 220 countries and territories with more than 500,000 colleagues supporting 2.8 million customers globally. We’re passionate about creating an inclusive, diverse workplace where everyone can thrive — championed through initiatives such as DHL4All.
Why Join DHL?
- Competitive salary, including unsociable hours shift allowance
- Annual bonus up to 5% (based on company performance)
- Free onsite parking
- My DHL Rewards – discounts, cashback and savings at 3,000+ retailers
- Pension scheme with up to 6% company contribution
- DHL Share Purchase Plan (after 3 months)
- Private Medical Scheme (after 12 months)
- Occupational Health access
- Enhanced maternity pay (after 12 months)
- Cycle to Work scheme
- CIS Induction – a fully‑paid week immersing you in DHL values
- HealthyMinds – Employee Assistance Programme
Key Responsibilities
- Daily LHR HUB capacity management
- Warehouse walk‑arounds and liaison with Operations Supervisors
- Booking checks and monitoring
- Airline capacity management (increasing/decreasing capacity)
- NRU (Network Routing Updates) & FTR (Freight Transit Routings)
- Liaising with NCC on airline handling instructions
- Managing seasonal schedule changes (Summer/Winter) and HUB parameters
- Daily CALMS & RAFI updates
- Flight sheet allocation and daily update creation
- Performance reporting (e.g. daily operations brief)
- CALMS bookings & reservations, MAWB stock control and airline cancellation notifications
- Developing internal knowledge of FFR/FWB/eCSD and electronic messaging
- Setting up new electronic lanes in CALMS
- Managing OFFNETS and HWO (Heavyweight & Oversized) Tool
- Supporting linehaul coverage, including ad‑hoc truck bookings
Safety Expectations
- Take responsibility for their own health, safety and wellbeing — and that of others
- Report accidents, near‑misses and hazards
- Follow all safe systems of work
- Wear appropriate PPE at all times
What You’ll Bring
- LHR Operations or NCC experience (desirable)
- Strong stakeholder management skills
- Competent using Microsoft packages
- Excellent communication skills
- 1–2 years’ experience ideal
How to Apply
Please submit your CV including a full and complete 5‑year history, covering:
- Employment
- Education
- Any gaps longer than 28 days
Our Recruitment Process
Competency‑based interviews ensure fairness and consistency. We encourage you to share your achievements — and ask questions along the way. Recruitment is a two‑way process, and we want to ensure DHL is the right fit for you.
Next Steps
After applying, you’ll receive an email confirmation. A member of our Talent team will then be in touch, which may include a short pre‑screening conversation. For queries, contact:
Important Information
A full 5‑year employment history is mandatory. A Criminal Record Check will be conducted.
UK NPG Commercial Air & Linehaul Officer in London employer: DHL Express
DHL Aviation at London Heathrow Airport offers an exceptional work environment where inclusivity and diversity are at the forefront, allowing employees to thrive. With competitive salaries, a comprehensive benefits package including bonuses, private medical schemes, and opportunities for personal growth through initiatives like the DHL Share Purchase Plan, employees can enjoy a fulfilling career while contributing to a global leader in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land UK NPG Commercial Air & Linehaul Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former DHL employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research DHL's values and recent news. Show them you’re not just another candidate but someone who genuinely cares about their mission and culture.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on those competency-based questions they love to ask, and make sure you can share your achievements confidently.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace UK NPG Commercial Air & Linehaul Officer in London
Some tips for your application 🫡
Craft a Stellar CV:Make sure your CV is up-to-date and includes a full 5-year history. Highlight your relevant experience, especially in LHR Operations or NCC, and don’t forget to showcase those strong stakeholder management skills!
Tailor Your Application:When applying, tailor your CV and cover letter to match the job description. Use keywords from the listing, like 'capacity management' and 'communication skills', to show we’re on the same page.
Show Off Your Achievements:In your application, don’t shy away from sharing your achievements. We want to see how you’ve made an impact in previous roles, so let us know what you’ve accomplished!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at DHL Express
✨Know Your Stuff
Make sure you understand the key responsibilities of the UK NPG Commercial Air & Linehaul Officer role. Familiarise yourself with terms like CALMS, NRU, and FTR. This will show that you're not just interested in the job, but that you’ve done your homework.
✨Showcase Your Experience
Prepare to discuss your previous experience, especially if you have LHR Operations or NCC experience. Think of specific examples where you've managed capacity or liaised with stakeholders. This will help demonstrate your competence and fit for the role.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about DHL's operations, their approach to safety, or how they manage seasonal schedule changes. This shows your genuine interest and helps you assess if DHL is the right fit for you.
✨Communicate Clearly
Since excellent communication skills are a must, practice articulating your thoughts clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to follow your experiences.
