At a Glance
- Tasks: Ensure smooth IT service delivery and resolve technical issues for users.
- Company: Join DHL Aviation, a leader in logistics with a supportive culture.
- Benefits: Competitive salary, annual bonus, free parking, and wellness support.
- Other info: Great career growth opportunities and a collaborative work environment.
- Why this job: Be part of a dynamic IT team and drive continuous improvement.
- Qualifications: Hands-on IT experience and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: DHL Aviation, East Midlands Airport.
Contract type: Permanent.
Hours: Monday to Thursday, 16:00 – 02:30 (40 hours per week). Flexibility is required to assist with team cover when required. Hours worked between 19:00 and 07:00 include an unsociable hours allowance.
Department: IT.
Grade: LP.
Why You’ll Love Working With Us
- Competitive salary + shift allowance
- Annual bonus (up to 5%)
- Free onsite parking
- Pension (up to 6% company contribution)
- Share Purchase Plan
- My DHL Rewards – discounts at 3,000+ retailers
- Private medical (after 12 months)
- Spark – wellbeing support
- Cycle to Work Scheme
- Enhanced Maternity Pay
- CIS Induction Week
About the Role
We’re looking for a Service Delivery Technician to ensure the smooth day-to-day delivery of IT services, resolving technical issues for all users and deploying new hardware and software as needed. You’ll support both operational and office-based teams, while also contributing to a range of IT projects to drive continuous improvement.
What You’ll Be Doing
- Play a key role within the IT team, delivering specialist 24/7 UK IT service support—onsite at EMA and remotely to LHR and LTN.
- Provide a high standard of customer service when working with stakeholders across the business.
- Proactively communicate issues, ensuring the right audience is informed of impact, progress, and resolution.
- Monitor IT systems to maximise uptime and performance.
- Configure, deploy, and maintain hardware and software solutions.
- Provide support across Microsoft Office, Citrix, AS400, and specialist applications.
- Log and resolve all IT tickets within agreed service levels.
- Maintain IT assets in line with ITAM processes, including conducting regular audits.
- Update and maintain the knowledge base to promote best practice across the team.
- Ensure IT security standards are upheld and compliance requirements are met.
- Identify and drive continuous improvement opportunities.
- Support IT project delivery in collaboration with the Programme Management Team, meeting deadlines and commitments.
- Follow DHL standards and guidelines to ensure compliance.
- Liaise with third‑party suppliers and vendors for hardware, software, and infrastructure support (BAU and project work).
- Support additional tasks as required by EMA IT Service Delivery Management.
What You’ll Bring
Essential
- Hands‑on experience installing, configuring, and troubleshooting hardware, including desktops, laptops, peripherals, and mobile devices.
- Solid knowledge of Windows operating systems, including installation, configuration, and ongoing maintenance.
- Understanding of core networking principles (TCP/IP, DNS, DHCP, Wi‑Fi, and basic switching/routing).
- Aware of fundamental security practices, including malware types, physical security, system hardening, and password policies.
- Strong grasp of operational best practices, including documentation, health & safety, and environmental considerations.
- Experience using remote support tools and techniques.
- Excellent customer service and communication skills.
- An entrepreneurial mindset with a creative and innovative approach to problem‑solving.
- Self‑aware, proactive, and committed to continuous personal and professional development.
- The ability to work independently with strong self‑motivation.
- A collaborative approach, with a genuine passion for supporting and working alongside team members.
Desirable
- Ideally educated to degree level in a relevant IT discipline (or qualified by experience).
- ITIL 4 Foundation, ITIL Strategist (Direct, Plan & Improve), ITIL Leader (Digital & IT Strategy).
Closing Date: 24th June 2026.
Recruitment Process
We aim to make your recruitment journey smooth, transparent, and engaging. Our process often includes competency‑based interviews, so be ready to share your achievements and experiences. We encourage you to ask questions along the way – recruitment is a two‑way process, and we want to make sure DHL is right for you too.
Important Information
Due to the nature of our business and CAA regulations, all candidates must provide a full 5‑year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.
IT Service Delivery Technician employer: DHL Express
At DHL Aviation, located at East Midlands Airport, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. With a competitive salary, generous benefits including a pension scheme and private medical cover, and a supportive work culture that encourages continuous improvement and collaboration, we provide a fulfilling environment for IT Service Delivery Technicians. Join us to be part of a dynamic team where your contributions are recognised and rewarded, and where you can thrive in your career while enjoying the perks of working in a leading logistics company.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DHL Express values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DHL Express might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DHL Express!
✨Direct Apply to DHL Express
Let's not forget to apply directly through the DHL Express website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DHL Express.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DHL Express. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DHL Express
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
