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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage operational tasks in a fast-paced environment.
- Company: Join the dynamic team at DHL, a leader in logistics.
- Benefits: Enjoy competitive salary, bonuses, generous holidays, and wellness support.
- Why this job: Be the face of our Service Centre and make a real impact.
- Qualifications: Strong communication skills and a collaborative mindset are essential.
- Other info: Great training opportunities and discounts on various services.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Overview
Location: Huntingdon, PE29 6SZ
Shift Pattern: Monday to Friday, 2 PM – 10 PM
We’re looking for a motivated and customer-focused Operations Agent to join our team at Stansted! If you thrive in a fast-paced environment and love delivering exceptional service, this could be your next big move within DHL!
Role Overview
As the face of our Service Centre, you’ll be the first point of contact for both internal and external customers. You’ll manage queries, support operational tasks, and help maintain our high standards of service and professionalism.
Key Responsibilities
- Provide top-tier customer service face-to-face and over the phone
- Handle administrative and operational tasks efficiently
- Use multiple IT systems to support daily operations
- Act as Service Centre receptionist when needed
- Ensure compliance with safety, security, and customs procedures
- Support problem resolution and redistribution of shipments
Qualifications / What You’ll Bring
- Excellent communication and interpersonal skills
- Strong IT and operational process knowledge
- Ability to stay calm under pressure and solve problems
- A collaborative mindset and a “can-do” attitude
- Previous experience in logistics or admin is a plus
What’s in It for You
- Competitive salary
- Performance-related bonus schemes
- Generous holiday entitlement
- Excellent pension & life assurance
- Enhanced maternity pay
- Sick pay & wellbeing support
- Discounts on retail, entertainment, gym memberships & more
- Fantastic training & development opportunities
Interested? If you are passionate about delivering exceptional service and want to be part of a dynamic team, apply now to become a Courier at DHL International (UK) Ltd. Together, we can make a difference.
Privacy Notice Note: this section retained for compliance; the content is presented to reflect the original text. DHL International (UK) Ltd acts as a “Data Controller” and, as per our responsibilities in line with the General Data Protection Regulations (GDPR), we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.
Operations Agent in Huntingdon employer: DHL Express
Contact Detail:
DHL Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Agent in Huntingdon
✨Tip Number 1
Get to know the company! Research DHL and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the DHL family!
We think you need these skills to ace Operations Agent in Huntingdon
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you’ve gone above and beyond for customers in the past, whether face-to-face or over the phone!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the Operations Agent role. Use keywords from the job description to show us you’re the perfect fit.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Proofread for any typos or errors, and make sure your formatting is clean and easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at DHL Express
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Operations Agent. Familiarise yourself with customer service principles and operational tasks. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
As an Operations Agent, you'll be the first point of contact for customers. Practice clear and confident communication. Think about examples from your past experiences where you've successfully handled queries or resolved issues to showcase your interpersonal skills.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your ability to stay calm under pressure. Prepare some examples of how you've tackled challenges in previous roles, especially in logistics or admin. This will show that you can think on your feet and maintain high service standards.
✨Demonstrate a Can-Do Attitude
Employers love a positive mindset! During the interview, express your willingness to collaborate and tackle any task. Share instances where your proactive approach made a difference in your previous jobs, highlighting your commitment to exceptional service.
