At a Glance
- Tasks: Support daily operations, lead teams, and ensure safety and quality standards.
- Company: Join DHL, the world's most international company with a diverse team.
- Benefits: Competitive salary, bonuses, discounts, and health benefits.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a global network and make a real impact in logistics.
- Qualifications: Leadership skills, teamwork, and a safety-first attitude required.
Location: DHL Aviation, London Heathrow Airport
Contract type: Permanent
Hours: Wednesday – Saturday 02.00 to 13.00 (40 hours)
Department: Sort Operations
Grade: N
At DHL, our people are our superpower. As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe. DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving. We’re proud to create an inclusive, diverse workplace where everyone can thrive.
- Competitive salary + shift allowance
- Annual bonus (up to 5%)
- Free onsite parking
- Pension (up to 6% company contribution)
- My DHL Rewards – discounts at 3,000+ retailers
- Private medical (after 12 months)
- Spark – wellbeing support
- Cycle to Work Scheme
- Enhanced Maternity Pay
- CIS Induction Week
About the Role
The Senior Agent plays a key role in supporting the day-to-day operation, ensuring productivity, quality, safety, and service standards are consistently met. The role involves providing operational support to the Supervisor, including standing in when required, delivering team briefings, monitoring performance, and coaching colleagues to achieve operational KPIs.
In addition to leadership responsibilities, the Senior Agent remains actively involved in operational activities such as loading and unloading freight, processing shipments, operating warehouse equipment, securing export containers, and ensuring freight is correctly routed throughout the network. The role requires maintaining high standards of safety, compliance, and security, conducting operational checks, completing reporting and analysis, and responding effectively to changing priorities within a fast-paced environment.
The successful candidate will demonstrate strong leadership, communication, and problem-solving skills, while supporting colleague engagement, maintaining operational excellence, and ensuring a safe and efficient working environment.
What You’ll Be Doing
- Deliver nightly reports to Sort Supervisor
- Stand in as cover for the Supervisor when necessary
- Engage and deliver nightly performance dialogues and briefings to team
- Carry out any analysis and reporting for operational needsChecking quality of work within team to ensure KPI's are met, and to provide support, and coaching where required
- Support the supervisor team in leading and motivation staff
- Ensure health and safety standards are met, and any issues reported through safety conversations
- Secure and weigh of all export containers and recording/passing this information on to all relevant departments
- Loading / unloading of freight
- Checking the freight is packed correctly and is safe to be moved around the network
- Ensuring freight arrives at the correct area in a timely manner
- Moving / lifting boxes up to 25kg (using lifting aids if required)
- Scanning of shipments to capture location details and data information
- Keeping the warehouse environment clean and tidy
- Reporting any faulty equipment to management
- Ensuring chutes are kept clear
- Utilising the AS400 Scanning System for the import/export of all WPX shipments
- Inspect shipments for damages and defects
- Securing all export containers
- Follow compliance regulations including Dangerous Goods & security procedures
- To work within time frames whilst responding positively to last minute changes
- Checking of freight to the correct destination container/area
- Utilising the AS400 Scanning System for the import/export of all WPX shipments
- Safe driving of warehouse machinery/equipment
- All employees are responsible for the health and safety of themselves and also those affected by their activities
What You’ll Bring
- Sound knowledge of DHL procedures (training will be provided)
- A good understanding of equipment that is used in operation
- Ability to work as part of a team
- To be physically able and have manual handling skills
- Forklift and equipment training
- Basic awareness and load list training
- Willing to work varied and flexible shifts
- Knowledge of NMIV/AHS systems
- A safety-first attitude. You must conduct yourself in an orderly manner within the workplace, ensuring that correct uniform and PPE is worn when required
Closing Date: 14th August 2026
Operations Sort Senior Agent in Hounslow employer: DHL Express
DHL Aviation at East Midlands Airport is an exceptional employer, offering a dynamic work environment where collaboration and communication are at the forefront. With a strong focus on employee growth and development, team members benefit from comprehensive training and the opportunity to engage with various departments, ensuring a rewarding career path. The company promotes a culture of safety and efficiency, making it an ideal place for those looking to make a meaningful impact in the logistics and supply chain industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Sort Senior Agent in Hounslow
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DHL Express and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DHL Express!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DHL Express keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Sort Senior Agent in Hounslow
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DHL Express:This is your chance to really connect with the team at DHL Express. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DHL Express
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DHL Express.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DHL Express that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DHL Express. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
