At a Glance
- Tasks: Ensure operational compliance and drive continuous improvement in a dynamic environment.
- Company: Join DHL, the #1 Best Workplace in Europe, with a diverse and inclusive culture.
- Benefits: Competitive salary, bonuses, free parking, and discounts at 3,000+ retailers.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Kickstart your career with a global leader and make a real impact.
- Qualifications: Good Microsoft Office skills and excellent communication abilities required.
The predicted salary is between 33750 - 41250 £ per year.
- Free onsite parking
- My DHL Rewards – discounts at 3,000+ retailers
- Cycle to Work Scheme
Location
DHL Aviation, London Heathrow Airport
Contract type
Permanent
Hours
Tuesday to Saturday, 06:00 - 15:00 (40 hours per week, flexibility required)
Department
Operations
Grade
Kick start your career with the #1 Best Workplace in Europe
At DHL, our people are our superpower.
As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe.
DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving.
We’re proud to create an inclusive, diverse workplace where everyone can thrive.
- Why You’ll Love Working With Us
- Competitive salary + shift allowance
- Annual bonus (up to 5%)
- Free onsite parking
- Pension (up to 6% company contribution)
- My DHL Rewards – discounts at 3,000+ retailers
- Private medical (after 12 months)
- Spark – wellbeing support
- Cycle to Work Scheme
- Enhanced Maternity Pay
- CIS Induction Week
About the Role
As an Operations Sort Senior Agent Zero Defects, you would be responsible for ensuring operational compliance, quality, and safety standards within the hub by conducting audits, investigating operational issues, identifying process gaps, and supporting continuous improvement initiatives.
Acting as a subject matter expert on Global SOPs, you would provide guidance to management and supervisors, resolve compliance issues, support tracing and warehouse investigations, drive a safety-first culture, and maintain flexibility to cover Sort Control and other operational requirements when needed.
- What You’ll Be Doing
- Ensure compliance with Global SOPs and operational standards through audits, walk-throughs, and investigations.
- Act as a subject matter expert, providing guidance and support to management and supervisors on best practices and process improvement.
- Identify, investigate, and resolve operational, compliance, and tracing issues, delivering clear communication to stakeholders.
- Analyse operational data, produce performance reports, and drive continuous improvement initiatives.
- Perform Ops Support duties, including warehouse searches, shipment exception management, and monitoring high-value and restricted cargo.
- Maintain accurate shift handovers, audit schedules, and operational records.
- Promote a strong Health & Safety culture through proactive reporting, safety conversations, and risk identification.
- Support business continuity by providing training, coaching, cross-functional operational support, and cover for Sort Control and supervisory roles as required.
- Assist with aircraft loading/unloading and undertake additional projects and operational tasks as required.
- What You’ll Bring
- Good Microsoft Office skills required.
- Excellent communication skills, with good written and spoken English.
- Able to work well under pressure.
- Able to understand and tailor communications according to audience.
- Good knowledge of Global SOP, AHS, ACA, RAFI DHL Tracing Tools (SHERLOC).
- 5S, GEMBA, First Choice preferable.
- Knowledge of DHL Network desirable.
- Our Recruitment Process
We aim to make your recruitment journey smooth, transparent, and engaging.
Our process often includes competency-based interviews, so be ready to share your achievements and experiences.
We encourage you to ask questions along the way - recruitment is a two-way process, and we want to make sure DHL is right for you too.
Important Information
Due to the nature of our business and CAA regulations, all candidates must provide a full 5-year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.
#J-18808-Ljbffr
Operations Senior Agent Zero Defects in Hounslow employer: DHL Express
DHL Aviation at East Midlands Airport is an exceptional employer, offering a dynamic work environment where collaboration and communication are at the forefront. With a strong focus on employee growth and development, team members benefit from comprehensive training and the opportunity to engage with various departments, ensuring a rewarding career path. The company promotes a culture of safety and efficiency, making it an ideal place for those looking to make a meaningful impact in the logistics and supply chain industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Senior Agent Zero Defects in Hounslow
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DHL Express and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DHL Express!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DHL Express keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Senior Agent Zero Defects in Hounslow
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DHL Express:This is your chance to really connect with the team at DHL Express. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DHL Express
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DHL Express.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DHL Express that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DHL Express. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
