At a Glance
- Tasks: Ensure safe and timely dispatch of DHL Air flights while monitoring operations.
- Company: Join DHL Air, the UK's largest all-cargo air carrier with a global presence.
- Benefits: Competitive salary, wellness support, and career growth opportunities in a dynamic environment.
- Other info: Flexible 12-hour shifts with a focus on teamwork and customer service.
- Why this job: Be part of a world-leading logistics team and make a real impact in aviation.
- Qualifications: Flight operations experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Full time position - rotating day/night roster, with weekend shifts included.
Location: EMA Cargo West, East Midlands Airport, Derby, DE74 2TR
Salary: Competitive
DHL Air (UK) Ltd is the largest all‑cargo air carrier in the UK, operating a fleet of B757‑200, B767‑300 and B777‑200 aircraft on worldwide operations. Part of the DHL Express team with our headquarters at East Midlands Airport, we wish to enhance the team to deliver our customer promise of “Excellence, Simply Delivered”. We are looking to appoint a self‑motivated individual who is people and service focused to join our 24/7 OCC team. Someone who gets it right first time, shows passion in their work and has a “Can Do” spirit that made DHL world leading in Logistics.
The Role
To ensure all DHL Air flights are dispatched and operated in a safe and timely manner along with efficient flight planned routes in accordance with DHL’s fuel policy and proactive flight tracking services.
The Requirements
- Proven flight operations experience, with a clear understanding of TAF, METAR and NOTAM bulletins, aircraft scheduling and a familiarity with IATA/ICAO airport codes.
- A good working knowledge of LIDO Flight, or similar CFP systems, along with IT based applications, including NOP portal and MS Office.
- General flight watch disciplines to include: Customer and supplier liaison, inflight monitoring for all stages of flight, being pro‑active with solutions to any problems that may occur and to ensure an efficient and on time schedule.
- Previous experience in airport slot requests, overflight application procedures and at preference ETOPS planning.
- Knowledge of aircraft and cargo handling equipment and systems.
- Hold five GCSEs – 9‑4/A‑C (or equivalent) including Math’s and English.
- A strong working knowledge of MS Office packages including but not limited to Word, Excel and Outlook.
- Flexibility to work a rotating shift pattern of 12 hour shifts consisting days and nights.
- Previous flight planning experience is preferred, those without flight planning experience may be considered for a junior position.
The Person
- Customer service focused with strong interpersonal and communication skills.
- A “hands‑on” people person with a flair and maturity for working in a dynamic and responsible position.
- Strong attention to detail and the ability to follow procedures.
- The ability to work on your own initiative to tight deadlines in a fast paced environment.
- Excellent team working skills with the ability to deal with colleagues at all levels.
What We Offer
You’ll receive a competitive salary and access to a wide range of DHL benefits designed to support your wellbeing, development, and future. You’ll join a team where your contribution matters and where you can grow your career within a global, award‑winning organisation.
Ready to apply?
If this role sounds like the right next step for you, please apply online with a full, up to date CV and a cover letter explaining how you meet the requirements. We are committed to ensuring a fair, transparent, and inclusive recruitment process. We promote equality of opportunity and aim to create a workplace where everyone is treated with dignity and respect, both now and in the future.
Closing date: 29th May 2026
Flight Operations Specialist - 24/7 Dispatch employer: DHL Express
DHL Air (UK) Ltd is an exceptional employer, offering a dynamic work environment at East Midlands Airport where your contributions are valued and recognised. With a strong focus on employee wellbeing and development, you will benefit from competitive salaries, comprehensive benefits, and opportunities for career growth within a globally renowned logistics leader. Join a passionate team dedicated to excellence in service, where your skills in flight operations can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Flight Operations Specialist - 24/7 Dispatch
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DHL Air on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your flight operations knowledge. Be ready to discuss TAF, METAR, and NOTAMs. Show us you know your stuff and can handle the pressure of a 24/7 dispatch environment!
✨Tip Number 3
Practice your customer service skills! Since this role is all about people and service focus, think of examples from your past experiences where you’ve gone above and beyond for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the DHL team and ready to deliver excellence.
We think you need these skills to ace Flight Operations Specialist - 24/7 Dispatch
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Flight Operations Specialist role. Highlight your relevant experience, especially in flight operations and customer service, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain how your skills and experiences align with the job requirements. Don’t forget to mention your passion for aviation and customer service – we love that!
Showcase Your Skills:We want to see your skills in action! Be sure to include any specific software or systems you’ve worked with, like LIDO Flight or MS Office. This will help us understand how you can hit the ground running.
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for a smooth application process. We can’t wait to see what you bring to the table!
How to prepare for a job interview at DHL Express
✨Know Your Flight Operations
Make sure you brush up on your knowledge of TAF, METAR, and NOTAM bulletins. Being able to discuss these confidently will show that you understand the core responsibilities of a Flight Operations Specialist.
✨Demonstrate Your Customer Service Skills
Since this role is customer service focused, prepare examples of how you've successfully handled customer interactions in the past. Highlight your strong interpersonal skills and how they contributed to positive outcomes.
✨Show Your Problem-Solving Ability
Be ready to discuss specific instances where you've proactively solved problems in a fast-paced environment. This will demonstrate your 'Can Do' spirit and ability to think on your feet, which is crucial for this position.
✨Familiarise Yourself with Relevant Software
Get comfortable with LIDO Flight or similar CFP systems, as well as MS Office applications. Mentioning your proficiency in these tools during the interview will show you're prepared to hit the ground running.
