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- Tasks: Lead cultural transformation and drive continuous improvement initiatives across DHL Express UK.
- Company: Join DHL Express, a leader in logistics and customer experience.
- Benefits: Competitive salary, performance bonuses, generous holidays, and excellent pension scheme.
- Why this job: Make a real impact by shaping the future of how we work and deliver for customers.
- Qualifications: Experience in Lean, Six Sigma, and strong communication skills required.
- Other info: Outstanding development opportunities with a focus on internal promotion.
The predicted salary is between 50000 - 65000 ÂŁ per year.
Deliver First Choice DMAIC training (Initiative Champion Bronze level).
Contract: Full‑time, Permanent
Location: UK (with national stakeholder engagement)
Function: Continuous Improvement – First Choice
Reports to: Senior Director, Continuous Improvement
Lead Continuous Improvement & Shape the Future of DHL Express UK
We’re looking for an inspiring and driven First Choice Manager to lead cultural transformation, embed continuous improvement principles, and champion process excellence across DHL Express UK. This is a high‑impact role that directly influences how we work, how we improve, and how we deliver exceptional customer experiences. You will engage teams across all functions, coach initiative leaders, and drive improvement initiatives that shape the way our business operates. If you’re passionate about Lean, Six Sigma, customer‑focused improvement, and creating meaningful change - this is the role for you.
Driving Continuous Improvement Across the Business
- Leading Strategic First Choice Initiatives
- Promote continuous improvement using First Choice Way principles, tools, and methods.
- Drive cultural change by embedding CI practices through training, communication, and active engagement.
- Lead and coach Initiative Champions and cross‑functional project teams.
- Implement tools such as GEMBA, 5S, 5 Whys, Performance Dialogues, and DMAIC.
Using Customer & Business Insights to Drive Action
- Use Voice of Customer (VOC), including NPA, to identify opportunities for improvement.
- Manage key VOC processes, including the NPA process.
- Establish initiatives based on VOC and Voice of Business (VOB) insight.
- Conduct in‑depth investigations to understand customer requirements and areas of focus.
Leading Cross‑Functional Collaboration
- Lead and drive cross‑functional teams to deliver large‑scale improvement projects.
- Partner with internal and external customers to enhance their processes and build loyalty.
- Facilitate best‑practice sharing across DHL UK and globally.
- Ensure clear communication of First Choice progress and activities at all levels.
Enabling Sustainable Performance Improvement
- Manage the documentation, measurement, and resolution of key improvement opportunities using DMAIC methodology.
- Deliver First Choice DMAIC training (Initiative Champion Bronze level).
- Support improving employee engagement and driving a positive continuous improvement culture.
- Work closely with business leaders to embed First Choice behaviours and uplift engagement scores.
What We’re Looking For
A Confident Change Leader
- You’re energised by cultural transformation and know how to engage, influence, and inspire people across all levels.
A Skilled Continuous Improvement Professional
- You bring strong knowledge of Lean, Six Sigma, DMAIC, and process management methods - and can translate theory into practical action.
An Insight‑Driven Problem Solver
- You analyse data, identify themes, and use structured methods to drive improvement and measurable results.
A Strong Communicator & Coach
- You can simplify complex CI concepts, deliver training effectively, and collaborate with diverse teams.
Skills & Experience
- Confident leading cultural and behavioural change across a business
- Strong communication skills to articulate CI principles and First Choice methods
- Knowledge of Lean, Six Sigma, and DMAIC improvement cycles
- Strong interpersonal skills, self‑motivation, and a positive, proactive approach
- Ability to build productive relationships in a cross‑functional, international environment
- Experience leading major change initiatives, training programmes, or people‑focused improvements
- Strong analytical capability and ability to develop and use reporting tools
- Six Sigma qualification required: Lean knowledge essential
Our Promise To You – Benefits
- Competitive salary
- Performance‑related bonus eligibility
- Generous holiday entitlement that grows with length of service
- Excellent company pension scheme
- Life Assurance
- Enhanced maternity pay
- Generous company sick pay
- A wide range of voluntary benefits including retail discounts, gym membership offers, dental plans & more
- Discounted health assessments
- Access to wellbeing programmes and mental health first aiders
- Outstanding development opportunities with a strong focus on internal promotion
Ready to Lead Meaningful Change? Join us in driving continuous improvement, empowering people, and shaping the future of how DHL Express UK operates. This is your opportunity to influence culture, uplift performance, and support a world‑class customer experience.
First Choice Manager UK employer: DHL Express
Contact Detail:
DHL Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Choice Manager UK
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to continuous improvement. Think about how you can showcase your Lean and Six Sigma knowledge. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your passion for cultural transformation and continuous improvement during interviews. Share specific examples of how you've driven change in previous roles. This will help you stand out as someone who truly embodies the First Choice principles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at DHL Express UK.
We think you need these skills to ace First Choice Manager UK
Some tips for your application 🫡
Show Your Passion for Continuous Improvement: When writing your application, let your enthusiasm for Lean and Six Sigma shine through. We want to see how you’ve applied these principles in real-life situations and how they’ve made a difference.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with DMAIC and other CI tools. We love seeing candidates who can connect their skills directly to the role we’re offering.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your achievements and how they relate to the First Choice Manager role. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at DHL Express
✨Know Your DMAIC Inside Out
Since this role heavily involves the DMAIC methodology, make sure you can explain each phase clearly. Prepare examples from your past experiences where you've successfully applied DMAIC to drive improvements.
✨Showcase Your Coaching Skills
As a First Choice Manager, you'll be leading and coaching teams. Be ready to discuss how you've engaged and inspired others in previous roles. Share specific instances where your coaching made a tangible difference.
✨Emphasise Cross-Functional Collaboration
This position requires working with various teams. Prepare to talk about your experience in leading cross-functional projects. Highlight how you facilitated communication and collaboration to achieve common goals.
✨Bring Data to the Table
Being an insight-driven problem solver is key for this role. Come prepared with data-driven examples that showcase your analytical skills. Discuss how you've used customer insights to identify improvement opportunities and implement changes.