At a Glance
- Tasks: Support customers and sales teams, ensuring excellent service and seamless engagement.
- Company: Join DHL, a global leader in logistics with a focus on innovation and teamwork.
- Benefits: Structured training, career progression, and exposure to diverse business areas.
- Other info: Inclusive culture that values personal development and innovation.
- Why this job: Kickstart your sales career while making a real impact on customer success.
- Qualifications: 1-2 years in customer service or sales support; strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Start Your Sales Career Journey with DHL
At DHL Express, we're proud to be recognised as a world-leading logistics provider, connecting people and businesses across more than 220 countries and territories.
We're looking for a motivated and customer-focused
Sales Customer Support Advisor to join our Sales team and play a key role in supporting customer success while developing the skills and experience needed for a future career in sales.
This is an exciting opportunity for someone with a passion for customer service, commercial awareness, and relationship building.
You'll work closely with our Account Managers and Sales teams, gaining valuable exposure to customer management, sales processes, and strategic business initiatives while helping deliver outstanding customer experiences.
What You'll Be Doing
As a Sales Customer Support Advisor, you'll provide essential support to both customers and sales teams, ensuring seamless customer engagement and operational excellence.
- Customer Support & Relationship Management
- Build strong relationships with customers and support their overall experience with DHL.
- Assist customers in understanding DHL products, services, and digital shipping solutions.
- Support customer onboarding, implementation activities, and service adoption.
- Help resolve customer queries and coordinate with internal teams to ensure timely solutions.
- Support customer retention through proactive engagement and issue management.
- Provide temporary territory coverage during periods of absence or vacancy to maintain customer continuity.
- Accompany Account Managers on customer visits to gain practical commercial experience.
- Commercial & Sales Support
- Identify potential sales opportunities and refer them to the appropriate sales colleagues.
- Support customer growth, acquisition, and retention campaigns.
- Gather and share market intelligence, customer feedback, and competitor insights.
- Assist with account reviews, pipeline management, and customer engagement planning.
- Data & Systems Management
- Maintain accurate customer information within CRM and sales systems.
- Support data quality and sales reporting activities.
- Assist with pipeline preparation, business reviews, and performance reporting.
- Digital Solutions Support
- Act as a first point of contact for customer queries relating to DHL electronic shipping solutions and digital tools.
- Promote adoption of DHL's digital services and self-service platforms.
- Coordinate with IT and digital support teams to resolve system-related customer issues.
- Learning & Development
- Complete the DHL Sales Academy and development programmes.
- Gain exposure to multiple business functions including Operations, Customer Service, Finance, Customs, Digital Solutions, and Sales.
- Develop knowledge of DHL products, services, customer onboarding processes, and commercial sales methodologies.
What We're Looking For
- 1-2 years' experience in a customer-facing, sales support, customer service, or commercial environment.
- A strong customer-focused mindset with a passion for delivering excellent service.
- Excellent communication and relationship-building skills.
- Strong organisational, planning, and problem-solving abilities.
- Good digital literacy and confidence using technology and business systems.
- A proactive attitude and strong desire to learn and develop.
- Commercial curiosity and ambition to progress into a future sales role.
- GCSEs (or equivalent) in English and Mathematics. Additional business, sales, or customer service qualifications would be advantageous.
- Fluent English language skills.
Why Join DHL?
At DHL, you'll become part of a global organisation that values innovation, teamwork, and personal development.
We invest in our people through structured learning, coaching, mentoring, and career progression opportunities.
Whether you're looking to build your commercial skills, gain exposure to sales, or take the next step in your career, DHL offers an environment where you can learn, grow, and make a real impact.
What Makes DHL Great?
- Global market-leading brand
- Supportive and collaborative culture
- Structured training and development programmes
- Career progression opportunities within Sales and Commercial functions
- Exposure to a broad range of business areas and customers
- Opportunity to work with innovative digital solutions and technologies
- Our Commitment to Inclusion
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
Privacy Notice
DHL International (UK) Ltd acts as a "Data Controller" and, in line with our responsibilities under the General Data Protection Regulations (GDPR), we take data protection very seriously.
We collect and use your Personal Information in accordance with our Privacy Policy, which will be supplied as part of the recruitment process.
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Sales Customer Support Advisor in Colnbrook employer: DHL Express
At DHL Express, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Graduate Finance Process & Automation Analyst in our Southern Hub, you'll benefit from comprehensive training, generous annual leave, and a strong focus on career progression, all while working in a supportive environment that values diversity and inclusion. Join us to kickstart your career in a company that is committed to your growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Customer Support Advisor in Colnbrook
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DHL Express. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DHL Express before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Customer Support Advisor in Colnbrook
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DHL Express:Your cover letter is your chance to shine! Tell us why you want to work at DHL Express specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DHL Express!
How to prepare for a job interview at DHL Express
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
