Business Development Manager

Location: East Midlands Airport, Castle Donington, DE74 2TR

Contract: Permanent

Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.

What you’ll do:

• Use established processes and inter-personal management skills to co-ordinate and develop relationships both externally and internally.
• Utilise the DHL global sales process to systematically manage all customer opportunities, using the reporting tools to ensure consistent sales approach.
• Implement the country Sales Plan, Sales Strategy and Sales Budget in the responsible territory.
• Set strategic objectives for growth and increased profitability across the responsible territory using knowledge of local mix of air and road express business.
• Provide appropriate results as input for review and/or development of the annual Sales Plan and Sales Budget.
• Conduct Sales Forecast procedure for responsible territory to compare actual performance to budget (and subsequent re-forecasts) as part of country review.
• Visit customers as needed to support co-selling as the most senior salesperson in the sales territory.
• Act as senior local escalation point for customers and sales executives to ensure customer retention.
• Establish customer visit accompaniments and team debrief for all sales executives with the overriding aim of achieving the revenue targets.
• Identify performance gaps and improvement opportunities from the reviews of sales force activities (at portfolio level) and sales KPIs.
• Conduct Sales Key Performance Indicators reviews to analyse the business dynamics at individual and portfolio level to evaluate the effectiveness of sales resources.
• Analyse business results (area, territory) through available sales revenue, margin & activity reports and utilise results for structured sales coaching.

Our Promise To You - Benefits:

• Competitive salary.
• Company Car or Car Allowance.
• Private Medical.
• Eligibility to participate in performance related bonus schemes.
• Generous holiday entitlement increasing with years completed service, plus the option to buy additional annual leave.
• Company pension scheme with excellent contribution rates.
• Life Assurance.
• Enhanced maternity pay.
• Generous company sick pay.
• A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more.
• Discounted Health Assessments.
• Access to professional employee assistance, wellbeing programme and qualified mental health first aiders.

Skills and Competencies:

• Strong sales and service orientation.
• Commitment to exceptional customer care with emphasis on quality in all interactions.
• Ability to impact and influence stakeholders.
• Effective information sharing and communication skills.
• Goal-oriented with a focus on results.
• Ability to thrive under pressure and driven to succeed.

Experience:

• 2-3 years management experience or demonstrated capability.
• 5 years selling experience in the transportation industry or other service industry.
• A progressive and proven track record of marketing and sales success.

What’s Next?

Apply now and upload your CV online. If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.

Privacy Notice: DHL International (UK) Ltd act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.