At a Glance
- Tasks: Lead and support a team of couriers to deliver outstanding service.
- Company: Join DHL, a global leader in logistics with a strong reputation.
- Benefits: Competitive salary, ongoing training, and clear career progression.
- Other info: Supportive team environment with a commitment to equal opportunity.
- Why this job: Step into a leadership role and make a real impact in logistics.
- Qualifications: Experience in logistics or courier services and strong leadership skills.
The predicted salary is between 39101 - 39101 £ per year.
Contract: Permanent
Location: Basildon Service Centre – SS14 3AY
Shift Pattern: Mon‑Fri - 07:30 - 17:00 with a 30 minute break
Salary: £39,101.40
Role Overview
Lead, Support and Deliver – Join Our Operations Team. We’re excited to offer an opportunity for a motivated and experienced individual to join as a Senior Courier. This role is ideal for someone with strong operational experience and a passion for delivering outstanding service.
Responsibilities
- Leading & Developing the Courier Team
- Manage a designated team of couriers, ensuring daily tasks are completed effectively
- Hold regular 1:1s, performance conversations and development reviews
- Coach and motivate team members to achieve productivity and service KPIs
- Address performance issues through coaching and structured processes
- Deliver clear daily briefs and debriefs to keep the team aligned and engaged
- Driving Service & Operational Performance
- Ensure all deliveries and collections meet DHL network and customer standards
- Monitor KPIs such as delivery success and productivity, taking action where required
- Maintain high levels of customer satisfaction through professional service
- Act as a key point of contact for operational issues and queries
- Provide route cover where required to maintain service continuity
- Supporting Operational Efficiency & Flexibility
- Adapt to different routes and operational demands as needed
- Ensure compliance with driving hours, safety and operational regulations
- Maintain high standards of safety, security and compliance
- Support wider Service Centre activities and cover management when required
- Balance cost control with service excellence
Qualifications
Who We’re Looking For
- Lead by example and inspire others to perform at their best
- Bring experience from a courier, logistics or operational environment
- Communicate effectively and build strong working relationships
- Stay calm under pressure and adapt quickly in a fast‑paced setting
- Be committed to delivering excellent service every day
Skills & Experience
- Experience in a courier, logistics or service centre environment
- Previous supervisory or leadership experience is advantageous
- Strong organisational, communication and problem‑solving skills
- Ability to prioritise workload and manage performance
- Full UK driving licence and willingness to drive operationally when required
Benefits
- Be part of a global leader in logistics with a strong reputation for service excellence
- Opportunity to step into a leadership role with real impact
- Ongoing training and development, including leadership skills
- Clear career progression opportunities within Operations
- A supportive and inclusive team environment
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
We think you need these skills to ace Senior Courier in Basildon
Leadership Skills
Team Management
Performance Coaching
Operational Efficiency
Customer Service Excellence
KPI Monitoring
Communication Skills
