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- Tasks: Assist with driver documentation and manage company assets while communicating with drivers and customers.
- Company: Join DHL eCommerce UK, a Top Employer for five years running!
- Benefits: Enjoy competitive pay, discounts, healthcare, and a supportive work environment.
- Why this job: Be part of a dynamic team and shape your career in a recognised best workplace.
- Qualifications: Flexible, team-oriented, with admin experience and a passion for problem-solving.
- Other info: Diversity and inclusion are at our core; bring your true self to work!
The predicted salary is between 25000 - 30000 £ per year.
Join to apply for the Operations Clerk role at DHL eCommerce UK
Position: Operations Controller
Contract Type: Permanent, 40 hours per week
Location: Swansea
Shift: Nights / Tues – Sat
Salary: £12.21 + night shift allowance
Why choose DHL eCommerce UK? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!
About the role: You will assist in the Pre-Brief/De-Brief and complete Driver documentation. You will also complete and maintain the company documentation. As well as communicating with Drivers and Customers via telephone and appropriate company IT Systems.
Key Responsibilities:
- Driver pre-brief or evening de-brief as required
- Control company asset management, notably container portal updates, daily container counts, key and scanner controls
- Check SP payments and issue associated daily/monthly reporting
- Complete all admin tasks and maintain a suitable filing system including SP/employee vetting, driver set up processes, ID badge ordering
- Deal with customer queries via Company IT systems
- Any reasonable request from a Manager/Supervisor
- All Health and Safety policies and procedures are complied with (as stated in the employee handbook/displayed at the location) in line with Site Risk Assessments
- Comply with Company guidelines in relation to timekeeping, attendance, work performance, appearance and display appropriate behaviour whilst on site.
The ideal candidate will have:
- A flexible approach to work and the ability to work effectively as part of a team, providing support in resolving problems and have a can do, right first time and passionate approach.
- Administration experience / skills
- Industry knowledge
We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.
If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up to date CV
Our approach to Diversity and Inclusion: As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day. We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.
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Operations Clerk employer: DHL eCommerce UK
Contact Detail:
DHL eCommerce UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Clerk
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at DHL eCommerce UK. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how you align with our commitment to diversity and inclusion – it’s a big deal for us!
✨Tip Number 3
Practice common interview questions and have examples ready that showcase your admin skills and problem-solving abilities. We love hearing about real experiences!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank you email can leave a lasting impression and show us you’re genuinely interested in the role.
We think you need these skills to ace Operations Clerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Clerk role. Highlight relevant experience and skills that match the job description, like administration skills and industry knowledge. We want to see how you fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and why you want to join DHL eCommerce UK. Keep it concise but engaging – we love a good story!
Show Off Your Team Spirit: Since teamwork is key in this role, don’t forget to mention any experiences where you’ve worked effectively as part of a team. We’re all about collaboration, so let us know how you can contribute!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at DHL eCommerce UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Clerk role at DHL eCommerce UK. Familiarise yourself with the key responsibilities like driver pre-briefing and handling customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Admin Skills
Since administration experience is crucial for this role, be prepared to discuss your relevant skills. Bring examples of how you've managed documentation or resolved issues in previous jobs. This will demonstrate your capability to handle the tasks outlined in the job description.
✨Emphasise Teamwork and Flexibility
DHL values a flexible approach and teamwork. Think of instances where you've worked effectively in a team or adapted to changing situations. Sharing these experiences will highlight your ability to fit into their culture and contribute positively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, or what a typical day looks like for an Operations Clerk. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
