Indoor Key Account Manager

Why choose DHL eCommerce UK? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!

About the role:

• Responsible for the maintenance and the growth of a portfolio of customers.
• Be fully compliant with all internal systems and maintain all customer’s records within our CRM system.
• Accountable for the performance of a portfolio of customers base revenue to achieve quarterly targets.
• Lead and/or support on completion of RFPs as required.
• Maintain all portfolio customers, ensuring they continue to trade with DHL eCommerce UK through regular review meetings.
• To accurately provide MI and reporting of own account management portfolio to reflect actual and forecast weekly and monthly performance against agreed KPIs.
• Reacting to market conditions and other influences, develop competitive commercial client propositions.
• Negotiate client contracts and manage the amendment of pricing through defined processes for authorisation.
• Increase share of wallet from existing customer base through the development of all product lines – Domestic, International and Returns.
• Ensure all customer contact is logged and updated within our Salesforce CRM system, including customer calls, visits, opportunities and at risk accounts.
• Work alongside our other sales channels to perform thorough handovers when required.
• Responsible for supporting with all yield management projects to deliver improved customer margin eg: GPI and margin improvements.
• Provide timely and accurate customer revenue and volume forecasts.
• Ensure customers adhere to agreed volume levels and take a proactive approach to monitor.
• To be fully conversant with all DHL eCommerce UK commercial tools.
• Maintain strong relationships with all departments within DHL eCommerce UK.
• Generate leads through strong networking and influencing.

The ideal candidate will have:

• Experience of managing business services contracts within the financial services and/or government sectors.
• Experience in the analysis of operational and financial data using Microsoft Excel.
• Excellent written skills and experience of writing RFP responses and client proposals.

What about career development? We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.

What will you need to do next? If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV.

Our approach to Diversity and Inclusion: As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day. We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.