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- Tasks: Lead a team to deliver top-notch customer service and support.
- Company: Join DHL eCommerce UK, a leading parcel business with a global reach.
- Benefits: Enjoy 25 days holiday, hybrid working, and various employee perks.
- Why this job: Be part of a passionate team focused on customer satisfaction and continuous improvement.
- Qualifications: Strong leadership, communication skills, and experience in customer service required.
- Other info: DHL is a Top Employer 2024 and offers a vibrant workplace culture.
The predicted salary is between 22700 - 30800 £ per year.
Join to apply for the Customer Services Team Leader role at DHL eCommerce UK
Join to apply for the Customer Services Team Leader role at DHL eCommerce UK
DHL eCommerce UK is one the UK’s leading integrated parcel businesses. As part of the DHL Group, we have an extensive delivery network which covers the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery markets and aim to be the first choice for customers.
Excellence. Simply Delivered. That is what we do.
We are currently recruiting for a Customer Service Team Leader based at our site in Ryton on Dunsmore working Monday – Friday, on an 7.5 hour shift between the hours of 09.30 – 19:00. Salary £27,686.48 per annum
Our team are responsible for delivering excellent customer service on all contacts through case management. Taking ownership for the investigation and displaying our four attributes, \’Can do\’, \’Passion\’, \’As One\’ and \’Right First Time\’.
Key responsibilities:
- Coach, support and motivate the team. Encourage and support efficient team working with a culture of making the customer first priority, which will enable the department to deliver outstanding customer service.
- Encourage a culture of two way feedback, generating ideas for continuous improvement to change and improve both the customer experience and the performance of the team.
- Maintain relationships with other internal departments and colleagues across the business.
- Hold regular team updates and ensure all relevant information is communicated with the team to assist them with their daily duties. Regularly monitor this to ensure information has been digested and instructions followed
Skills & Experience required:
- Planning and organisation skills with the ability to multi task whilst working under pressure.
- Excellent customer focus and attention to detail.
- Experience in dealing with angry customers.
- Excellent communication skills.
- Excellent leadership skills
Perks & Benefits
- 25 days Holiday Entitlement
- Hybrid Working
- Enhanced over time rates
- Holiday Purchase Scheme
- Refer a Friend Scheme
- Recognition Scheme: Employee of the Month, Employee of the Quarter, Employee of the Year, Exceptionals, CEO Can Do Award
- Parcel Perks
- Aviva Wellbeing App
- Aviva Digital GP 24/7
- Cycle to Work Scheme
- Discounted bus travel scheme
About Us:
DHL eCommerce UK accredited Top Employer 2024 for the third year running along with being certified as a Great Place to Work.
Our attributes are the lifeblood of everything we do. We are looking for people to join us, who have a ‘Passion’ to deliver with a happy heart, energy and commitment. We want our people to work ‘As One’ team across all areas of the business with a ‘Can Do’ mind-set and commitment to deliver ‘Right 1st Time’ for all of our customers.
As well as offering competitive salaries at all levels and in every area of the business, we also offer hybrid working and a comprehensive benefits package designed to help you make more of your money, safeguard your future and enhance your health and well-being.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Transportation, Logistics, Supply Chain and Storage
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Customer Services Team Leader employer: DHL eCommerce UK
Contact Detail:
DHL eCommerce UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader
✨Tip Number 1
Familiarise yourself with DHL's core values: 'Can do', 'Passion', 'As One', and 'Right First Time'. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Prepare specific examples of how you've successfully led a team in a customer service environment. Highlight instances where you improved team performance or customer satisfaction, as this will resonate well with the hiring managers.
✨Tip Number 3
Network with current or former employees of DHL eCommerce UK on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Stay updated on industry trends in logistics and customer service. Being knowledgeable about current challenges and innovations in the sector can help you stand out as a candidate who is proactive and informed.
We think you need these skills to ace Customer Services Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Services Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: Since this role involves coaching and motivating a team, make sure to provide specific examples of your leadership experience in your CV and cover letter. Highlight instances where you successfully led a team or improved customer service outcomes.
Emphasise Customer Focus: DHL values excellent customer service. In your application, include examples of how you've dealt with challenging customer situations and how you prioritised customer satisfaction in your previous roles.
Use the Right Language: Incorporate the company's attributes such as 'Can Do', 'Passion', 'As One', and 'Right First Time' into your application. This shows that you resonate with their company culture and values, making your application more appealing.
How to prepare for a job interview at DHL eCommerce UK
✨Show Your Leadership Skills
As a Customer Services Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully motivated and supported a team in the past, focusing on your coaching style and how you encourage a customer-first culture.
✨Emphasise Customer Focus
DHL values excellent customer service, so be ready to discuss your approach to handling customer inquiries and complaints. Share specific instances where you turned a negative experience into a positive one, showcasing your problem-solving skills and attention to detail.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle difficult situations, such as dealing with angry customers. Think through potential scenarios and how you would respond, highlighting your 'Can Do' attitude and commitment to getting it 'Right First Time'.
✨Foster a Culture of Feedback
DHL promotes a culture of two-way feedback. Be prepared to discuss how you encourage open communication within your team and how you implement feedback for continuous improvement. This will demonstrate your alignment with their values and your proactive approach to team dynamics.
