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- Tasks: Lead a team to deliver top-notch customer service and support.
- Company: Join DHL eCommerce UK, a leading parcel business with a global reach.
- Benefits: Enjoy 25 days holiday, hybrid working, and various employee perks.
- Why this job: Be part of a passionate team focused on customer satisfaction and continuous improvement.
- Qualifications: Strong leadership, communication skills, and experience in customer service required.
- Other info: DHL is a Top Employer 2024 and offers a vibrant workplace culture.
The predicted salary is between 23000 - 31000 £ per year.
Join to apply for the Customer Services Team Leader role at DHL eCommerce UK
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Join to apply for the Customer Services Team Leader role at DHL eCommerce UK
DHL eCommerce UK is one the UK’s leading integrated parcel businesses. As part of the DHL Group, we have an extensive delivery network which covers the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery markets and aim to be the first choice for customers.
Excellence. Simply Delivered. That is what we do.
We are currently recruiting for a Customer Service Team Leader based at our site in Ryton on Dunsmore working Monday – Friday, on an 7.5 hour shift between the hours of 09.30 – 19:00. Salary £27,686.48 per annum
Our team are responsible for delivering excellent customer service on all contacts through case management. Taking ownership for the investigation and displaying our four attributes, \’Can do\’, \’Passion\’, \’As One\’ and \’Right First Time\’.
Key responsibilities:
- Coach, support and motivate the team. Encourage and support efficient team working with a culture of making the customer first priority, which will enable the department to deliver outstanding customer service.
- Encourage a culture of two way feedback, generating ideas for continuous improvement to change and improve both the customer experience and the performance of the team.
- Maintain relationships with other internal departments and colleagues across the business.
- Hold regular team updates and ensure all relevant information is communicated with the team to assist them with their daily duties. Regularly monitor this to ensure information has been digested and instructions followed
Skills & Experience required:
- Planning and organisation skills with the ability to multi task whilst working under pressure.
- Excellent customer focus and attention to detail.
- Experience in dealing with angry customers.
- Excellent communication skills.
- Excellent leadership skills
Perks & Benefits
- 25 days Holiday Entitlement
- Hybrid Working
- Enhanced over time rates
- Holiday Purchase Scheme
- Refer a Friend Scheme
- Recognition Scheme: Employee of the Month, Employee of the Quarter, Employee of the Year, Exceptionals, CEO Can Do Award
- Parcel Perks
- Aviva Wellbeing App
- Aviva Digital GP 24/7
- Cycle to Work Scheme
- Discounted bus travel scheme
About Us:
DHL eCommerce UK accredited Top Employer 2024 for the third year running along with being certified as a Great Place to Work.
Our attributes are the lifeblood of everything we do. We are looking for people to join us, who have a ‘Passion’ to deliver with a happy heart, energy and commitment. We want our people to work ‘As One’ team across all areas of the business with a ‘Can Do’ mind-set and commitment to deliver ‘Right 1st Time’ for all of our customers.
As well as offering competitive salaries at all levels and in every area of the business, we also offer hybrid working and a comprehensive benefits package designed to help you make more of your money, safeguard your future and enhance your health and well-being.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Transportation, Logistics, Supply Chain and Storage
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Customer Service Representative- AI Trainer
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Customer Services Team Leader employer: DHL eCommerce UK
Contact Detail:
DHL eCommerce UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader
✨Tip Number 1
Familiarise yourself with DHL's core values and attributes, such as 'Can Do', 'Passion', 'As One', and 'Right First Time'. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached and motivated teams in the past. Be ready to discuss specific situations where your guidance led to improved performance or customer satisfaction.
✨Tip Number 3
Research common challenges faced in customer service roles, especially in logistics. Prepare to discuss how you would handle difficult customer interactions and provide solutions that align with DHL's commitment to excellent service.
✨Tip Number 4
Network with current or former employees of DHL eCommerce UK on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Customer Services Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Customer Services Team Leader position at DHL eCommerce UK. Tailor your application to highlight how your experience aligns with their expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your leadership skills and experience in customer service. Provide specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles.
Showcase Your Attributes: DHL values attributes like 'Can Do', 'Passion', 'As One', and 'Right First Time'. Make sure to weave these into your application by providing examples of how you've demonstrated these qualities in your work.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that requires excellent communication skills.
How to prepare for a job interview at DHL eCommerce UK
✨Show Your Leadership Skills
As a Customer Services Team Leader, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully coached and motivated teams in the past, highlighting your approach to fostering a positive team culture.
✨Emphasise Customer Focus
DHL eCommerce UK values excellent customer service. During the interview, discuss specific instances where you prioritised customer satisfaction, especially in challenging situations. This will showcase your commitment to putting customers first.
✨Prepare for Conflict Resolution Scenarios
Given the role involves dealing with angry customers, be ready to discuss your strategies for conflict resolution. Share examples of how you've effectively managed difficult conversations and turned negative experiences into positive outcomes.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might also want to prepare questions to ask the interviewer, showing your interest in the company and the position.
