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- Tasks: Join us as a Customer Service Advisor, managing queries and ensuring top-notch customer satisfaction.
- Company: DHL eCommerce UK is a leading parcel business with a global delivery network.
- Benefits: Enjoy 25 days holiday, hybrid work, and perks like the Cycle to Work Scheme.
- Why this job: Be part of a top employer with a vibrant culture focused on teamwork and innovation.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Recognised as a Great Place to Work, we celebrate achievements through various recognition programs.
The predicted salary is between 20000 - 30000 £ per year.
DHL eCommerce UK is one of the UK’s leading integrated parcel businesses. As part of the DHL Group, we have an extensive delivery network covering the UK and over 220 countries. We are committed to innovation in the express parcel delivery market and aim to be the first choice for customers.
Excellence. Simply Delivered.
We are currently recruiting for a Customer Service Advisor based at our site in Milton Keynes. The role involves working Monday to Friday, on a 7.5-hour shift between 08:00 and 17:00, with a salary of £24,576.21 per annum.
Our team is responsible for delivering excellent customer service through case management, taking ownership of issues, and embodying our four attributes: \’Can do\’, \’Passion\’, \’As One\’, and \’Right First Time\’.
Key Responsibilities:
- Ensure all communication with customers is professional, timely, and satisfactory, using appropriate channels.
- Manage corporate customer queries from start to finish, taking ownership and responsibility for resolution.
- Develop a comprehensive understanding of DHL eCommerce UK services, products, and operating systems.
- Promote self-service options and alternative products to customers.
- Participate in regular meetings and contribute ideas to improve customer experience and team performance.
Skills & Experience Required:
- Strong planning and organizational skills, with the ability to multitask under pressure.
- Customer-focused with keen attention to detail.
- Excellent communication and listening skills.
Perks & Benefits:
- 25 days holiday entitlement
- Hybrid working arrangements
- Enhanced overtime rates
- Holiday Purchase Scheme
- Refer a Friend Scheme
- Recognition programs: Employee of the Month, Quarter, Year, and others
- Parcel Perks
- Aviva Wellbeing App
- Aviva Digital GP 24/7
- Cycle to Work Scheme
- Discounted bus travel scheme
About Us:
DHL eCommerce UK has been named a Top Employer 2024 for the third consecutive year and is certified as a Great Place to Work. We value attributes such as Passion, Teamwork (\’As One\’), a \’Can Do\’ attitude, and delivering \’Right First Time\’.
We offer competitive salaries, hybrid working, and a benefits package aimed at supporting your financial security, health, and well-being.
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Customer Services Advisor employer: DHL eCommerce UK
Contact Detail:
DHL eCommerce UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with DHL eCommerce UK's services and products. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Emphasise your customer service experience in conversations. Share specific examples of how you've handled challenging situations, showcasing your ability to take ownership and resolve issues efficiently.
✨Tip Number 3
Highlight your communication skills by practicing active listening techniques. This will show that you can engage with customers professionally and empathetically, which is crucial for a Customer Service Advisor.
✨Tip Number 4
Demonstrate your teamwork abilities by discussing past experiences where you collaborated with others to improve processes or customer satisfaction. This aligns well with DHL's value of 'As One'.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Customer Services Advisor position at DHL eCommerce UK. Tailor your application to highlight how your experience aligns with their expectations.
Craft a Strong CV: Your CV should clearly showcase your customer service experience, organisational skills, and ability to multitask. Use specific examples that demonstrate your attention to detail and communication skills, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of DHL's values such as 'Can Do', 'Passion', and 'As One'. Mention how you can contribute to improving customer experience and team performance.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key attributes for the role.
How to prepare for a job interview at DHL eCommerce UK
✨Show Your Customer Focus
DHL eCommerce UK values a customer-centric approach. Be prepared to share examples of how you've successfully handled customer queries in the past, demonstrating your ability to take ownership and resolve issues effectively.
✨Emphasise Teamwork
The company embodies the attribute 'As One', so highlight your experience working collaboratively in teams. Discuss how you contribute to team success and how you can bring that spirit to DHL.
✨Demonstrate Your Passion
Express your enthusiasm for the role and the company. Research DHL eCommerce UK and be ready to discuss why you want to work there and how your values align with theirs, particularly around innovation and excellence.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to multitask under pressure. Prepare specific scenarios where you successfully managed multiple tasks or resolved complex customer issues, showcasing your planning and organisational skills.
