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- Tasks: Lead a team to ensure smooth operations and safety in our busy hub.
- Company: Join DHL eCommerce UK, a Top Employer 2024 and one of the UK's best workplaces!
- Benefits: Enjoy perks like discounts, healthcare, pension, and enhanced family leave.
- Why this job: Be part of a supportive culture that values your input and career growth.
- Qualifications: 1+ year in management, team leadership experience, and strong communication skills required.
- Other info: Flexible shifts with opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
Contract Type: Permanent / Full-time
Location: Baginton, Coventry
Shift: Sunday/17:00-03:00; Monday-Thursday/18:30 - 04:30
Why choose DHL eCommerce UK?
Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!
About the role:
We are currently recruiting for a Process Manager, a key management role within the National Hub reporting directly to the Operations Management Team. This role will ensure the safe and efficient throughput of traffic within the various sortation areas of the Hub operation in accordance with the individual work area requirements. You will promote a team working culture with high priority given to work place safety and operational efficiency and you will have the ability to work and manage your own time as well as having the flexibility to cover all areas within the hub operation. This position will be 45 hours per week across five shifts.
Key Responsibilities
- To ensure the effective planning and deployment of all operational resource in accordance with the work area requirements.
- To ensure all staff receives adequate training and that training remains concurrent in accordance with the work area requirements.
- To ensure all pre and post shift equipment checks are completed and reported in accordance with the work area requirements.
- To ensure all equipment defects are reported in accordance with the work area requirements.
- To ensure all KPI targets are achieved or exceeded in accordance with the work area requirements.
- Take initiative and make decisions that are right for colleagues, customers and the operation.
- To ensure we deliver a quality service to our customers and colleagues and a personal commitment to ensure quality through our Standard Operating Procedures (SOPs) to ensure we deliver consistency throughout our network.
- Compile and complete daily operational shift reports in accordance to work area requirements.
- Comply with the Company Code of Conduct.
The ideal candidate will have:
- Minimum of 1 year working in a comparable or acting Management role.
- History of managing teams of 20+ operatives.
- Knowledge of resource management, deployment and training & development.
- Excellent communicator at all levels and be able to provide, receive and implement operational information and instruction.
- Computer literate particularly Microsoft Office.
What about career development?
We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce.
What will you need to do next?
If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV.
Our approach to Diversity and Inclusion
As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day. We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.
Process Manager employer: DHL eCommerce UK Limited
Contact Detail:
DHL eCommerce UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Manager
✨Tip Number 1
Familiarise yourself with DHL's operations and values. Understanding their commitment to safety, efficiency, and team culture will help you align your responses during interviews and demonstrate that you're a good fit for the role.
✨Tip Number 2
Network with current or former employees of DHL eCommerce UK. They can provide valuable insights into the company culture and expectations for the Process Manager role, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed teams and improved operational efficiency. This will showcase your relevant skills and experience effectively during the interview.
✨Tip Number 4
Be ready to demonstrate your knowledge of resource management and training development. Highlighting your ability to train and develop staff will be crucial, as this is a key responsibility of the Process Manager role.
We think you need these skills to ace Process Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Process Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience, particularly in management roles and team leadership. Emphasise your ability to manage operational resources and ensure workplace safety, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention specific examples from your past experience that demonstrate your skills in resource management and team training.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DHL eCommerce UK Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Process Manager. Familiarise yourself with key terms like operational efficiency, KPI targets, and Standard Operating Procedures (SOPs) to demonstrate your knowledge during the interview.
✨Showcase Your Leadership Skills
Since this role involves managing teams of 20+ operatives, be prepared to discuss your previous management experiences. Share specific examples of how you've successfully led teams, handled conflicts, or improved processes in past roles.
✨Emphasise Safety and Efficiency
DHL places a high priority on workplace safety and operational efficiency. Be ready to talk about how you've implemented safety measures in previous positions and how you plan to maintain these standards in the new role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, and opportunities for career development to show your genuine interest in the position.
