At a Glance
- Tasks: Ensure smooth IT service delivery and resolve technical issues for users.
- Company: Join DHL, the #1 Best Workplace in Europe with a diverse team.
- Benefits: Competitive salary, bonuses, free parking, and wellness support.
- Other info: Dynamic environment with a focus on continuous improvement and teamwork.
- Why this job: Kickstart your career in IT with real impact and growth opportunities.
- Qualifications: Hands-on IT experience and strong customer service skills required.
The predicted salary is between 22950 - 28050 £ per year.
Hours: Monday to Thursday, 18:00 – 04:30 (40 hours per week). Please note that hours worked between 19:00 and 07:00 include an unsociable hours allowance.
- Department: IT
- Grade: LP
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- Kick start your career with the #1 Best Workplace in Europe
At DHL, our people are our superpower.
As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe.
DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving.
We’re proud to create an inclusive, diverse workplace where everyone can thrive.
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- Why You’ll Love Working With Us
You’ll get amazing benefits while building your future
- Competitive salary + shift allowance
- Annual bonus (up to 5%)
- Free onsite parking
- Pension (up to 6% company contribution)
- Share Purchase Plan
- My DHL Rewards – discounts at 3,000+ retailers
- Private medical (after 12 months)
- Spark – wellbeing support
- Cycle to Work Scheme
- Enhanced Maternity Pay
- CIS Induction Week
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About the Role
We’re looking for a Service Delivery Technician to ensure the smooth day-to-day delivery of IT services, resolving technical issues for all users and deploying new hardware and software as needed.
You’ll support both operational and office-based teams, while also contributing to a range of IT projects to drive continuous improvement.
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- What You’ll Be Doing
- Playing a key role within the IT team, delivering specialist 24/7 UK IT service support—onsite at EMA and remotely to LHR and LTN.
- Providing a high standard of customer service when working with stakeholders across the business.
- Proactively communicating issues, ensuring the right audience is informed of impact, progress, and resolution.
- Monitoring IT systems to maximise uptime and performance.
- Configuring, deploying, and maintaining hardware and software solutions.
- Providing support across Microsoft Office, Citrix, AS400, and specialist applications.
- Logging and resolving all IT tickets within agreed service levels.
- Maintaining IT assets in line with ITAM processes, including conducting regular audits.
- Updating and maintaining the knowledge base to promote best practice across the team.
- Ensuring IT security standards are upheld and compliance requirements are met.
- Identifying and driving continuous improvement opportunities.
- Supporting IT project delivery in collaboration with the Programme Management Team, meeting deadlines and commitments.
- Following DHL standards and guidelines to ensure compliance.
- Liaising with third-party suppliers and vendors for hardware, software, and infrastructure support (BAU and project work).
- Supporting additional tasks as required by EMA IT Service Delivery Management.
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- What You’ll Bring
Essential
- Hands-on experience installing, configuring, and troubleshooting hardware, including desktops, laptops, peripherals, and mobile devices.
- Solid knowledge of Windows operating systems, including installation, configuration, and ongoing maintenance.
- Understanding of core networking principles (TCP/IP, DNS, DHCP, Wi-Fi, and basic switching/routing).
- Awareness of fundamental security practices, including malware types, physical security, system hardening, and password policies.
- Strong grasp of operational best practices, including documentation, health & safety, and environmental considerations.
- Experience using remote support tools and techniques.
- Excellent customer service and communication skills.
- An entrepreneurial mindset with a creative and innovative approach to problem-solving.
- Self-aware, proactive, and committed to continuous personal and professional development.
- The ability to work independently with strong self-motivation.
- A collaborative approach, with a genuine passion for supporting and working alongside team members.
Desirable
- Ideally educated to degree level in a relevant IT discipline (or qualified by experience)
- ITIL 4 Foundation, ITIL Strategist (Direct, Plan & Improve), ITIL Leader (Digital & IT Strategy
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- Our Recruitment Process
We aim to make your recruitment journey smooth, transparent, and engaging.
Our process often includes competency-based interviews, so be ready to share your achievements and experiences.
We encourage you to ask questions along the way - recruitment is a two-way process, and we want to make sure DHL is right for you too.
- Have a question? Contact our team here: HGUKTalent@dhl. com
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- Important Information
Due to the nature of our business and CAA regulations, all candidates must provide a full 5-year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.
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Service Delivery Technician employer: DHL Aviation (UK) Limited
DHL is an exceptional employer, offering a dynamic and inclusive work environment that fosters personal and professional growth. As an Operations Apprentice, you'll benefit from comprehensive training and development opportunities, ensuring you gain valuable skills while working alongside a diverse team in a globally recognised company. With a commitment to safety and employee well-being, DHL provides a supportive atmosphere where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DHL Aviation (UK) Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DHL Aviation (UK) Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DHL Aviation (UK) Limited!
✨Direct Apply to DHL Aviation (UK) Limited
Let's not forget to apply directly through the DHL Aviation (UK) Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DHL Aviation (UK) Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DHL Aviation (UK) Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DHL Aviation (UK) Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
