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- Tasks: Support HR processes and manage employee applications at DHL.
- Company: Join the world's #1 Express Delivery and Logistics Company.
- Benefits: Competitive salary, bonuses, discounts, and health schemes.
- Why this job: Kickstart your career in a diverse and inclusive workplace.
- Qualifications: 5 GCSEs including Maths and English; customer service skills.
- Other info: 18-month apprenticeship with excellent growth opportunities.
The predicted salary is between 800 - 1400 £ per month.
18 months
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine. Start YOUR career with DHL today…
Hours: Monday to Friday 40 hours 8.30 to 17.00
Location: DHL Aviation at East Midlands Airport
Department: HR – People Services
DHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.
As DHL continues to grow, we’ve an excellent variety of employee benefits available! These include:
- Competitive salary, including unsociable hours shift allowance
- Annual bonus up to 5% (depending on company performance)
- Free onsite parking
- My DHL Rewards (discount, saving, cash back at over 3000 retailers)
- Pension Scheme with up to 6% company contribution
- DHL Share Purchase Plan (after 3 months)
- Private Medical Scheme (after 12 months)
- Access to Occupational Health
- Enhanced Maternity pay (after 12 months)
- Cycle to Work scheme
- CIS Induction – a week’s all expenses paid induction to our Company Values!
- HealthyMinds – Employee Assistance Programme
Key Responsibilities:
- Process full applications for Landside and Airside passes for DHL and agency colleagues (new starters and renewals)
- Maintain an accurate database for all colleagues
- Obtain photos and gather ID verification
- Conduct security interviews (Airside only)
- Obtain CO / POA certificates from L&D
- Process Employee Temporary Airside Passes and Visitor Airside Passes
- Maintain contact with supervisors and colleagues throughout the process
- Send out 30, 60, and 90‑day reminders
- Complete Criminal Record Checks
- Complete CTC checks
- Gather a full 5‑year reference history for all DHL new starters, including employment, character and educational references
- Administer and maintain the reference tracker
- Ensure all paperwork and documents are scanned and securely stored within GIA
- Maintain accurate and organised filing systems
- Carry out other administrative duties as required
You’ll Bring To This Role:
- Customer service skills
- Minimum of 5 GCSE’s at pass grade or above, including Maths and English
- Willingness to learn
- Willing to undergo a business administration apprenticeship
- Ability to meet deadlines
- Attention to detail
Applications: To apply for the position, please submit your CV detailing your full and complete 5-year history including employment, education and any gaps of unemployment longer than 28 days. Please note, internal applicants are required to let their manager/supervisor know that they’re applying for a new position.
Closing date: 18th March 2026
People Services Apprentice employer: DHL Aviation (UK) Limited
Contact Detail:
DHL Aviation (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Services Apprentice
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DHL on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching DHL’s values and recent news. Show us that you’re not just another candidate; you’re genuinely interested in being part of our amazing team!
✨Tip Number 3
Practice common interview questions with a mate. The more comfortable you are talking about your skills and experiences, the better you’ll come across when it’s time to shine in front of us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining DHL.
We think you need these skills to ace People Services Apprentice
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight your relevant experience and skills, especially those that align with the People Services role. Don’t forget to include your full 5-year history as requested!
Show Off Your Customer Service Skills: Since this role involves interacting with colleagues and supervisors, it's crucial to showcase your customer service skills. Use examples from past experiences to demonstrate how you’ve excelled in this area.
Pay Attention to Detail: In a role that requires processing applications and maintaining databases, attention to detail is key. Double-check your application for any errors or missing information before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at DHL Aviation (UK) Limited
✨Know Your Stuff
Before the interview, make sure you understand DHL's values and what makes them a top workplace. Familiarise yourself with their People Services department and the specific responsibilities of the People Services Apprentice role. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role requires strong customer service skills, think of examples from your past experiences where you've demonstrated these abilities. Be ready to discuss how you handled difficult situations or provided excellent service, as this will resonate well with the interviewers.
✨Attention to Detail is Key
Given the nature of the job, attention to detail is crucial. Prepare to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to stay organised and maintain high standards in your tasks.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. You could ask about the training process for new apprentices or how success is measured in the People Services team. It’s a great way to demonstrate your eagerness to learn and grow within the company.