Account Manager in Liverpool

We’re looking for a Liverpool-based (or nearby) Account Manager to join our growing team. This is a great opportunity for someone with account management or EdTech/SaaS experience, looking for a fresh challenge, career progression, and a fantastic company culture. In a sector which truly matters, you’ll build strong relationships with education leaders at all levels. We’re looking for someone with the ability to advise (and challenge) customers, to ensure they gain maximum value from two of our online products (Perspective and Observatory), supporting implementation, engagement, and developing long‑term partnerships.

This is a hybrid role, with office attendance at least one day per week in our Liverpool office, alongside key business events and team days as required. If you’re passionate about technology, education, and making a real difference, we’d love to hear from you.

• Minimum 2 years’ experience within an Account Management/Customer Success role
• Experience managing and developing customer accounts and long‑term relationships
• Strong written and verbal communication skills, including confidence presenting professionally online
• Experience using modern workplace, CRM and communication tools such as: Microsoft Office, Teams, Zoom, Slack, Dialpad and Jira (training can be provided on specific internal tools)
• Ability to communicate confidently with professional stakeholders, including senior leaders and decision-makers
• Proactive, organised, and customer‑focused approach with the ability to manage multiple priorities effectively
• Experience working within a SaaS, EdTech, or subscription‑based software environment
• Previous experience working with schools, Multi‑Academy Trusts, or Diocesan organisations
• Knowledge of the education sector and challenges facing schools and trusts

• Proactive and accountable, with pride in delivering high standards of customer experience and account ownership
• Strong relationship‑builder who enjoys helping customers succeed
• Commercially aware, with confidence identifying opportunities for customer growth, retention, and long‑term value
• Organised and detail‑oriented, with the ability to manage multiple priorities
• Confident communicator who can engage professionally with stakeholders at all levels
• Curious and eager to learn, with an interest in education, technology, and customer success
• Collaborative team player who contributes positively to team culture
• Empathetic and solutions‑focused
• Dependable, resilient, and adaptable

Most importantly, we want people who genuinely care about helping customers succeed.

• Customer Success: Leading customer implementation calls to establish expectations, priorities, and implementation plans; Helping customers embed effective and sustainable use of the platform, through implementation, training, and ongoing development; Taking a proactive approach to customer engagement to ensure maximum value is achieved throughout the customer journey; Working closely with SLT and users at all levels to support strategic goals and successful outcomes; Identifying concerns early and working proactively to resolve issues before they impact customer confidence.
• Relationship Management: Acting as a key point of contact and trusted advisor for customers; Building strong, long‑term relationships across customer accounts; Managing customer expectations, including communication around product development and updates; Supporting successful contract renewals and commercial conversations where appropriate.
• Account Monitoring & Retention: Monitoring account performance using customer data, usage trends, and customer feedback to identify opportunities, risks, and areas requiring additional support – taking action where needed; Creating clear action plans for accounts of concern; Maintaining accurate and consistent records within our CRM system (ACT); Collaborating with the wider Account Management team to support overall customer retention strategies.
• Growth, Advocacy & Commercial Development: Identifying opportunities to upsell and cross‑sell additional products and services; Encouraging customer advocacy through testimonials, referrals, introductions, and case studies; Supporting attendance and engagement for online and onsite events hosted by Angel Solutions.
• Product & Sector Insight: Logging customer feedback and feature requests; Keeping up to date with developments within the education sector, including areas such as Ofsted and school improvement.
• Team Contribution & Brand Representation: Hybrid Working: We offer a blend of remote and office‑based working based on the needs of the individual and the business; Your Birthday Off: In addition to Annual Leave allowance; Regular Finish Early Fridays: as a reward for all your hard work; Innovation Days: Time to get away from “normal” and work differently; Ongoing Training & Qualifications: Learning is at the core of who we are; Creative Office Space: We have a ball pool, swings, popcorn machine, a gypsy caravan…; Surprise Treat‑Days: Park fun days, meals out, workshops… who knows what's next?; Parental Leave: Maternity, paternity and adoption leave from day one; Dependants Leave Allowance: Time off if your child / family member is poorly; Private Medical Insurance: Because we want to know you're looked after; Christmas Shutdown: In addition to annual leave allowance. We love Christmas and it's a great time to rest and recharge those batteries!; Earn More Every Month: After probation, all employees automatically receive an incremental monthly salary increase, amounting to £500 every year.