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- Tasks: Welcome guests, assist with check-in/check-out, and ensure a smooth experience.
- Company: Join one of the world's leading hotel brands focused on exceptional hospitality.
- Benefits: Free meals, uniform provided, discounts across 140 countries, and career development opportunities.
- Other info: Enjoy a supportive environment with training programs to enhance your skills.
- Why this job: Be part of a dynamic team that values respect, kindness, and personal growth.
- Qualifications: 1 year of customer service experience preferred, but not required.
The predicted salary is between 24000 - 30000 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People's Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities:
- Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
- Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
- Coordinate with other departments to ensure guest requests are fulfilled efficiently.
- Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
- Handle guest complaints with empathy and resolve issues to their satisfaction.
- Promote hotel services and amenities to enhance guest experience and drive revenue.
- Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
- Monitor guest feedback and implement improvements based on their suggestions.
- Assist in training new staff on guest service standards and procedures.
- Maintain accurate records of guest interactions and transactions.
Safety and Company Policies:
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications:
- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: None required.
- License or Certification: None required.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
FRONT OFFICE ASSOCIATE in North East employer: DHDUR - Front Desk
Contact Detail:
DHDUR - Front Desk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FRONT OFFICE ASSOCIATE in North East
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Front Office Associate role.
✨Tip Number 2
Show up prepared for interviews! Research the hotel brand and be ready to discuss how you can contribute to creating memorable experiences for guests. We want to see your passion for hospitality shine through!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with a friend or use online resources to refine your answers. Focus on how you can exceed guest expectations and handle complaints with empathy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities to join our dynamic team at Marriott.
We think you need these skills to ace FRONT OFFICE ASSOCIATE in North East
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating memorable experiences for guests, so share any relevant stories or experiences that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Front Office Associate role. Highlight your customer service experience and any skills that align with the responsibilities mentioned in the job description. We love seeing candidates who take the time to connect their background to what we’re looking for!
Be Professional Yet Friendly: Your written application should reflect the friendly and professional atmosphere we promote at Marriott. Use clear language and maintain a positive tone throughout your application. Remember, we’re looking for team players who can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture right there!
How to prepare for a job interview at DHDUR - Front Desk
✨Know the Company
Before your interview, take some time to research the hotel brand and its values. Understanding their commitment to exceptional hospitality will help you align your answers with what they’re looking for. Plus, it shows genuine interest!
✨Showcase Your Customer Service Skills
As a Front Office Associate, your ability to handle guest inquiries and complaints is crucial. Prepare specific examples from your past experiences where you went above and beyond for a customer. This will demonstrate your capability to provide excellent service.
✨Practice Common Interview Questions
Anticipate questions related to guest interactions, teamwork, and problem-solving. Practising your responses can help you feel more confident. Think about how you would handle difficult situations and be ready to share those stories.
✨Dress the Part
First impressions matter! Even if the interview is casual, dress professionally to reflect the hotel's standards. A neat appearance shows that you respect the opportunity and understand the importance of professionalism in hospitality.