At a Glance
- Tasks: Help patients manage their health appointments online and resolve issues efficiently.
- Company: Dedalus, a leader in healthcare technology with a purpose-driven mission.
- Benefits: Flexible hours, supportive team environment, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Join us to improve healthcare experiences and support patients across the UK and Ireland.
- Qualifications: Strong communication skills, problem-solving mindset, and a patient-focused approach.
The predicted salary is between 30000 - 40000 £ per year.
Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? As a Patient Support at Dedalus, you will help patients book, reschedule, cancel and manage their health appointments online 24/7. Our After Sales team plays a key role in helping customers navigate any issues they may have, ensuring users of our software solutions have the best possible experience. You will make a profound impact across the healthcare sector.
Responsibilities
- Provide an email support channel for patients to book, change or reschedule their healthcare appointments as needed.
- Resolve patient issues in one reply and educate patients on self‐serve options to improve their experience.
- Support customers across the UK and Ireland, covering multiple appointment types and queries.
Qualifications
- Patient focused mentality who is able to adapt to different types of patients contacting us for help.
- Excellent communication skills both written and verbal with a clear, positive and friendly style of writing.
- Good problem‐solving abilities.
- Shows initiative & ability to anticipate potential future issues and escalate accordingly.
- Demonstrates empathy for the situation and a willingness to help.
- Ability to handle conflict / complaints – turn a problem into a solution mentality.
- Excellent team player.
- Flexible and adaptable to changes.
Patient Support in Leeds employer: DH OpCo UK Ltd
Dedalus is an exceptional employer that prioritises patient care and employee development, offering a supportive work culture where your contributions directly enhance healthcare experiences. With flexible working hours and opportunities for professional growth, you will thrive in an environment that values empathy and teamwork, making a meaningful impact across the UK and Ireland's healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support in Leeds
✨Tip Number 1
Get to know the company! Research Dedalus and understand their mission in healthcare. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients, it's crucial to convey empathy and clarity. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you turned a challenge into a solution. This will demonstrate your proactive approach to patient support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Dedalus and making an impact in healthcare.
We think you need these skills to ace Patient Support in Leeds
Some tips for your application 🫡
Show Your Passion for Patient Support:When writing your application, let your enthusiasm for helping patients shine through. We want to see that you genuinely care about making healthcare better and safer for everyone.
Communicate Clearly and Positively:Use a friendly and clear tone in your written application. Remember, excellent communication is key in this role, so make sure your writing reflects that positive vibe we’re looking for!
Highlight Your Problem-Solving Skills:Share examples of how you've tackled challenges in the past. We love seeing candidates who can turn problems into solutions, so don’t be shy about showcasing your initiative and creativity.
Tailor Your Application to Us:Make sure to customise your application for the Patient Support role at Dedalus. We appreciate when candidates take the time to align their skills and experiences with what we do, so check out our website for more insights!
How to prepare for a job interview at DH OpCo UK Ltd
✨Know Your Patient Support Role
Before the interview, make sure you understand what being a Patient Support means at Dedalus. Familiarise yourself with their services and how they help patients manage their healthcare appointments. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've successfully communicated with customers in the past. Think about times when you resolved issues or educated someone on a process. Practising clear and friendly responses will also help you convey your positive attitude during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your problem-solving skills and show that you can turn issues into solutions, which is crucial for the Patient Support role.
✨Emphasise Empathy and Adaptability
Dedalus values a patient-focused mentality, so be prepared to talk about how you’ve shown empathy in previous roles. Share examples of how you adapted to different situations or patient needs. This will demonstrate that you can handle various types of patients and are flexible enough to thrive in a dynamic environment.
