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- Tasks: Support students and visitors, manage enquiries, and assist with accommodation operations.
- Company: Join the University of Glasgow, a leading institution dedicated to student success.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a vibrant campus community while making a real impact on student experiences.
- Qualifications: No specific qualifications required; just bring your enthusiasm and problem-solving skills!
- Other info: Part-time role with potential weekend work; perfect for students seeking experience.
The predicted salary is between 23881 - 26338 £ per year.
Accommodation Assistant (Dumfries Campus)
Salary: UofG Grade 4, £23,881 – £26,338 per annum pro rata, plus 6% shift allowance where applicable.
Job Type: Operational
Reference: 174292
Expiry: 13 July 2025 at 23:45
Job Purpose
To provide effective and efficient administrative support within the University managed residence portfolio. To act as first point of contact for any students, visitors, colleagues, and contractors, independently resolving enquiries using own knowledge and judgement.
Main Duties and Responsibilities
1.Act as first point of contact, independently resolving issues using own knowledge and judgement, in response to enquiries made in person, by telephone or via email from students, colleagues, external clients, contractors and suppliers.
2.Welcoming visitors to site and carry out site tours with a variety of stakeholders.
3.Work with onsite managers and contractors to resolve issues. Issuing and control of key distribution and conduct sign in processes for onsite contractors and the Housing association.
4.To undertake general administrative duties including preparation of documents to an agreed standard, including written communication to residents. Update various site information reports/logs. Maintain administration and filing systems.
5.Assist with flat inspections, to ensure agreed standards are adhered to. Monitor and report maintenance issues to service providers and ensure these are carried out to completion in a timely manner, keeping customers fully appraised of progress.
6.Carry out site audits and checks on health and safety related duties e.g. fire alarm testing, fire equipment checks, etc to ensure all compliance works and relevant certificates and documentation are accurate and adhered to within the required timescales.
7.Attend monthly staff, and health and safety meetings as required. Providing administrative support and issuing of any relevant documentation in advance.
8.Carry out room inspections prior to student arrivals, reporting and taking ownership to resolve issues that require attention to ensure rooms remain at appropriate standards.
9.Working with bespoke packages to create rooming lists from allocation packages (currently KX) and visual information (e.g. onelan) and undertake tasks relating to debt management as required.
10.Provide front and back office Café and catering support during busy/peak periods on Campus, such as lunch period, annual leave cover and graduations.
Terms and Conditions
Salary will be Grade 4, £23,881 – £26,338 per annum pro rata, plus 6% shift allowance where applicable.
This post is part-time (27 hours per week), and open ended.
This Dumfries-based role will incorporate aspects of Accommodation (am) and Catering (pm) with hours worked predominantly between Monday and Friday. Flexibility will be required as there will also be some weekend work included, as required, i.e. open days, check-in weekend, etc. which will attract an allowance.
Closing date: 13 July 2025
NB: This is a readvertisement. Previous applicants need not apply.
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Accommodation Assistant (Dumfries Campus) employer: Dgwgo
Contact Detail:
Dgwgo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Assistant (Dumfries Campus)
✨Tip Number 1
Familiarise yourself with the University of Glasgow's accommodation services and policies. Understanding their processes will help you answer questions confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, as you'll be the first point of contact for students and visitors. Role-play scenarios where you handle enquiries or resolve issues to showcase your problem-solving abilities.
✨Tip Number 3
Network with current or former Accommodation Assistants if possible. They can provide insights into the day-to-day responsibilities and share tips on how to excel in the role, which can be invaluable during your interview.
✨Tip Number 4
Be prepared to discuss your experience with administrative tasks and customer service. Highlight specific examples where you've successfully managed similar responsibilities, as this will demonstrate your suitability for the position.
We think you need these skills to ace Accommodation Assistant (Dumfries Campus)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements of the Accommodation Assistant position. Tailor your application to highlight how your skills and experiences align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administrative support, customer service, and any previous roles that involved problem-solving or communication with diverse stakeholders.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the university. Provide specific examples of how you have successfully handled similar responsibilities in the past, such as resolving enquiries or conducting inspections.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role of Accommodation Assistant.
How to prepare for a job interview at Dgwgo
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Accommodation Assistant. Familiarise yourself with the key duties listed in the job description, such as acting as a first point of contact and resolving enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role involves interacting with students, colleagues, and contractors, it's crucial to highlight your communication skills. Prepare examples of how you've effectively resolved issues or communicated with diverse groups in previous roles. This will illustrate your ability to handle enquiries independently.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved problems. The interviewers will be looking for your judgement and decision-making skills, so think of examples that showcase your ability to handle challenges, especially in a customer service context.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role and helps you assess if the position is right for you. Consider asking about the team dynamics, the types of challenges you might face, or how success is measured in this role. This will also give you a chance to engage with the interviewers.
