At a Glance
- Tasks: Deliver 5-star customer service and lead engaging distillery tours.
- Company: Join a passionate team at Galloway Distillery, known for its creative spirits.
- Benefits: Receive a real living wage and full training in a supportive environment.
- Other info: Great opportunity for personal growth and to represent a unique brand.
- Why this job: Be part of an exciting journey in the world of spirits and customer engagement.
- Qualifications: Customer service experience and a love for people are essential.
The predicted salary is between 12 - 15 £ per hour.
From our unspoilt home in Galloway, our natural curiosity created a rare quality of spirits that deliver big in creativity & flavour. We have ambitious plans to grow our celebrated Sasseanch Spirits, Hills & Harbour Spirits and our yet to be launched special Single Malt Scotch Whisky. We are on the hunt for a highly motivated Shop & Tour Guide with a passion for learning and excellent people and communication skills. Full training will be given.
Responsibilities
- Deliver 5 star customer service & brand promotion
- Deliver 5 star distillery tours
- Drive sales across our range of spirits
- Represent Galloway Distillery at internal and external events
- Tour preparation and fulfilment
- Manage tour bookings
- SALSA & licensing requirements
- Order fulfilment
- Stock ordering
- Stock takes
- Drinks service
Ideal Candidate
- Experience in customer facing sales and service is essential
- Outgoing personality, with a passion for people
- Experience in a distillery role is beneficial but not essential as full training will be given
- Full driver’s license
We pay real living wage. To apply please send a covering letter and your CV.
Visitor Centre Shop & Tour Assistant employer: DGWGO Limited
At Galloway Distillery, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity and passion. As a Visitor Centre Shop & Tour Assistant, you will not only enjoy competitive pay at the real living wage but also benefit from comprehensive training and opportunities for personal growth within our expanding brand. Join us in a stunning location where your enthusiasm for spirits and customer service can shine, while being part of our exciting journey to craft exceptional products.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Centre Shop & Tour Assistant
✨Tip Number 1
Get to know the company! Research Galloway Distillery and its products. When you walk in for your interview, drop some knowledge about their spirits and show your passion for what they do. It’ll make you stand out as someone who genuinely cares.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering 5-star customer service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your enthusiasm! When you’re talking about the role, let your excitement shine through. Whether it’s about conducting tours or promoting the brand, your energy can be contagious and will leave a lasting impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows you’re keen and professional. Plus, it keeps you on their radar as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Visitor Centre Shop & Tour Assistant
Some tips for your application 🫡
Show Your Passion:When writing your covering letter, let your enthusiasm for spirits and customer service shine through. We love candidates who are genuinely excited about what we do at Galloway Distillery!
Tailor Your CV:Make sure your CV highlights any relevant experience in customer-facing roles. Even if you haven't worked in a distillery before, showcase your people skills and any sales experience that aligns with our needs.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your covering letter is easy to read and gets straight to why you’d be a great fit for the Shop & Tour Assistant role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Galloway Distillery.
How to prepare for a job interview at DGWGO Limited
✨Know Your Spirits
Familiarise yourself with the different types of spirits produced by the distillery, especially Sasseanch and Hills & Harbour. Being able to discuss their unique qualities and flavours will show your genuine interest and passion for the role.
✨Showcase Your People Skills
Since this role involves delivering 5-star customer service, prepare examples of how you've successfully interacted with customers in the past. Think about times when you went above and beyond to ensure a great experience.
✨Prepare for Tour Scenarios
Even if you haven't worked in a distillery before, think about how you would conduct a tour. Practice explaining the distillation process or the history of the distillery in an engaging way. This will demonstrate your enthusiasm and readiness to learn.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the distillery's future plans or the training process. This shows that you're not just interested in the job, but also in the growth and success of the company.
