At a Glance
- Tasks: Deliver 5-star customer service and lead engaging distillery tours.
- Company: Join a passionate team at Galloway Distillery, known for its creative spirits.
- Benefits: Receive full training, earn a real living wage, and enjoy a vibrant work environment.
- Other info: Full training provided; no distillery experience needed!
- Why this job: Be part of an exciting journey in the spirits industry and connect with people.
- Qualifications: Customer service experience and a love for engaging with others are essential.
The predicted salary is between 12 - 12 £ per hour.
From our unspoilt home in Galloway, our natural curiosity created a rare quality of spirits that deliver big in creativity & flavour. We have ambitious plans to grow our celebrated Sasseanch Spirits, Hills & Harbour Spirits and our yet to be launched special Single Malt Scotch Whisky.
We are on the hunt for a highly motivated Shop & Tour Guide with a passion for learning and excellent people and communication skills. Full training will be given.
Responsibilities- Deliver 5 star customer service & brand promotion
- Deliver 5 star distillery tours
- Drive sales across our range of spirits
- Represent Galloway Distillery at internal and external events
- Tour preparation and fulfilment
- Manage tour bookings
- SALSA & licensing requirements
- Order fulfilment
- Stock ordering
- Stock takes
- Drinks service
- Experience in customer facing sales and service is essential
- Outgoing personality, with a passion for people
- Experience in a distillery role is beneficial but not essential as full training will be given
- Full driver’s license
We pay real living wage. To apply please send a covering letter and your CV.
Visitor Centre Shop & Tour Assistant in Newton Stewart employer: DGWGO Limited
At Galloway Distillery, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity and passion. As a Visitor Centre Shop & Tour Assistant, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to represent our unique spirits in a stunning natural setting. We offer competitive pay, including the real living wage, and a supportive environment where your enthusiasm for customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Centre Shop & Tour Assistant in Newton Stewart
✨Tip Number 1
Get to know the company! Research Galloway Distillery and its products. When you show up for your interview, drop in some knowledge about their spirits and what makes them special. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering 5-star customer service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your enthusiasm! When you’re talking about the role, let your passion for spirits and distilling shine through. A positive attitude can be contagious, and they’ll want someone who’s excited to represent their brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It’s a nice touch that shows you appreciate the opportunity and are still keen on the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Visitor Centre Shop & Tour Assistant in Newton Stewart
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for spirits and customer service shine through. We want to see that you’re genuinely excited about the role and the opportunity to represent Galloway Distillery.
Tailor Your CV:Make sure your CV highlights any relevant experience in customer-facing roles. Even if you haven’t worked in a distillery before, showcase your skills in communication and sales to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect match for this role. Be personal, share your story, and explain how your background aligns with our mission at Galloway Distillery.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at DGWGO Limited
✨Know Your Spirits
Familiarise yourself with the different types of spirits produced by the distillery, especially Sasseanch and Hills & Harbour. Being able to discuss their unique qualities and flavours will show your genuine interest and passion for the role.
✨Showcase Your People Skills
Since this role involves delivering 5-star customer service, think of examples from your past experiences where you excelled in customer interactions. Be ready to share how you handled difficult situations or went above and beyond for a customer.
✨Prepare for Tour Scenarios
Even though full training will be provided, it’s a good idea to think about what makes a great distillery tour. Consider how you would engage visitors, share interesting facts, and create an enjoyable experience. This will demonstrate your proactive approach.
✨Be Ready to Discuss Sales Strategies
As driving sales is part of the job, come prepared with ideas on how you could promote the distillery's products. Think about creative ways to engage customers and encourage them to try different spirits during tours or in the shop.
