At a Glance
- Tasks: Lead client relationships and ensure top-notch service delivery for managed service accounts.
- Company: Join Corona IT Solutions, a dynamic company focused on client success and innovation.
- Benefits: Enjoy a competitive salary, generous leave, pension contributions, and career development opportunities.
- Other info: Thriving environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing client satisfaction and driving business growth.
- Qualifications: 3+ years in account management with strong organisational and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Corona IT Solutions is seeking a proactive and highly organised Client Services Manager to lead the delivery and relationship management of our Managed Service clients and assist day‑to‑day business operations. This role is responsible for ensuring long‑term client success, retention, and growth through high‑quality service delivery, strategic engagement, and continuous improvement.
Client Relationship Management
- Oversee the portfolio of managed service accounts including IT, Telephony, Broadband, CCTV/Access Control/Automated gate monitoring and maintenance.
- Serve as the main point of contact for key clients, ensuring their objectives are met with excellence.
- Develop strong relationships by understanding client needs and aligning them with company capabilities.
- Conduct regular reviews to ensure billed services and client licensing is accurate.
- Analyse client performance data to identify trends, opportunities, and areas for improvement.
Account Management and Operations
- Identify and implement process improvements to optimise workflows, client satisfaction and reduce costs.
- Monitor project progress, resolve issues promptly, and communicate updates clearly.
- Prepare proposals, quotes, and contracts; manage renewals and upselling opportunities in conjunction with the Business Development Manager.
- Maintain strong cross‑departmental relationships to ensure client services, projects and support is delivered as expected, to agreed timelines.
- Create, update and maintain Managed Service documentation.
Skills & Experience
- Proven experience (3+ years) in account management or a similar client‑focused role.
- Demonstrated ability to manage multiple client accounts simultaneously.
- Strong organisational and analytical skills, with the ability to prioritise multiple projects.
- Excellent written and verbal communication; confident presenting to internal and external stakeholders.
- Commercial acumen and a track record of improving operational performance or client retention.
- Comfortable working with project management tools (e.g. Salesforce, HaloPSA, Uptick).
Personal Attributes
- Detail‑oriented and results‑driven.
- Positive, collaborative approach with a can‑do attitude – this person will be working in a growing business and need to be happy to roll up their sleeves where needed and get involved.
- Strong problem‑solving and decision‑making ability.
- Thrives in a dynamic environment and embraces change.
Benefits
- Competitive salary.
- Pension contribution.
- 28 days annual leave (includes bank holidays), holiday increment after 2 years’ service and your birthday off!
- Ongoing training and career development opportunities.
Client Service Manager in Dumfries employer: DGWGO Limited
At Corona IT Solutions, we pride ourselves on being an exceptional employer that fosters a collaborative and dynamic work culture. As a Client Service Manager, you will enjoy competitive salaries, generous annual leave, and ongoing training opportunities that support your professional growth. Our commitment to employee development and a positive work environment makes us an ideal place for those seeking meaningful and rewarding careers in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Manager in Dumfries
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Service Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. We want you to show off your knowledge about their services and how you can enhance client relationships. Tailor your answers to reflect their needs and demonstrate your proactive approach.
✨Tip Number 3
Practice your communication skills! As a Client Service Manager, you’ll need to present ideas clearly and confidently. We suggest doing mock interviews with friends or using online platforms to refine your pitch and get feedback.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Service Manager in Dumfries
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Service Manager role. Highlight your experience in account management and client relationship skills, showing how you can meet the specific needs of our Managed Service clients.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use numbers and examples to demonstrate how you've improved client retention or operational performance in previous roles. We love seeing tangible results!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DGWGO Limited
✨Know Your Clients
Before the interview, research Corona IT Solutions and their managed service offerings. Understand their client base and think about how you can contribute to their success. This will show your proactive nature and help you align your experience with their needs.
✨Showcase Your Organisational Skills
Prepare examples that highlight your ability to manage multiple accounts and projects simultaneously. Use specific instances where you improved client satisfaction or operational performance. This will demonstrate your strong organisational skills and your results-driven approach.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since the role involves presenting to stakeholders, being able to communicate complex ideas simply will be key. Consider doing mock interviews with a friend to refine your delivery.
✨Embrace Change
Be ready to discuss how you've adapted to changes in previous roles. Highlight your problem-solving abilities and give examples of how you’ve thrived in dynamic environments. This will resonate well with their need for someone who can roll up their sleeves and get involved.
