Customer Sales Advisor - Outbound (Hybrid) in Nottingham

Make the Move This Summer — D&G Outbound Sales

A role where ambition meets opportunity.

Salary: £25,506 per year plus average additional earnings of £8,000 per annum.

Contract: Permanent, full time with a fixed weekly shift pattern.

Location: Hybrid – a blend of Nottingham office and home working, giving you the opportunity to collaborate in person, learn from experienced colleagues and stay connected as part of a high‑performing team.

Start date: Monday 3rd August 2026.

Domestic & General is the UK’s leading specialist warranty and insurance provider, protecting millions of household products for over 9 million customers each year. We work in partnership with some of the world’s most trusted manufacturers and retailers, and we’re continuing to grow – both in the UK and globally. For consecutive years, we’ve been proud to be recognised as a Great Place to Work, thanks to our inclusive culture, strong sense of purpose and commitment to our people.

Who we’re looking for:

• Self‑driven: You enjoy working in a sales environment where achieving the right outcomes for customers goes hand‑in‑hand with meeting targets and FCA requirements.
• Empathetic and a great listener: You take the time to understand customer needs, helping you recommend suitable products and build genuine trust.
• Resilient and adaptable: You’re comfortable working in a regulated, high‑energy environment. When challenges arise, you stay positive, adapt your approach and keep learning.
• Curious with a growth mindset: You’re open to learning about new products, processes and compliance updates, helping you consistently deliver great customer outcomes.
• Clear and confident communicator: You explain things simply and transparently, avoiding jargon and ensuring customers fully understand their options.
• Comfortable working independently: You’re motivated, organised and able to work autonomously within a hybrid role.

How will you contribute?

As an Outbound Sales Advisor working on a hybrid basis, you will play a pivotal role within the business by helping customers safeguard their valuable household electrical items through our insurance cover protection options. You will provide the features and benefits of our protection plans to customers, whilst also addressing any questions or concerns that customers may have. You will focus on ensuring the very best outcome for customers during each interaction. You will be part of a supportive team that values your efforts and celebrates your success, fostering an environment where your contributions are recognised and appreciated.

Working Hours:

Monday to Thursday: 10:30am – 7:00pm
Friday: 9:00am – 5:30pm
2 x 15‑minute breaks and a 30‑minute lunch break.

Training and Onboarding:

Your first six weeks are carefully structured to support your learning and confidence.
Week 1: Monday 3rd, Tuesday 4th and Wednesday 5th August – intensive training at the Nottingham office.
Week 2: Monday 11th, Tuesday 12th and Wednesday 13th August – continued training at the Nottingham office.
Following the initial training, Gradbay will commence with office work on Tuesdays and Wednesdays, and the remainder of the week spent working from home as part of the hybrid approach.

Benefits:

• Competitive salary starting at £25,506 with average bonus earnings of £8,000 per annum.
• Internal Mobility programmes providing networking opportunities and Leadership development programmes.
• Hybrid working, with dedicated in‑office time to support development, collaboration and performance.
• Health Cash Plan, Instant discounts, new credit building tool, Salary Finance Loans, electric vehicle leasing and long service awards.

Equal Opportunity Statement:

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.