At a Glance
- Tasks: Deliver top-notch customer repair services and engage with contractors for smooth operations.
- Company: Join a forward-thinking company that values work-life balance and customer satisfaction.
- Benefits: Enjoy hybrid work, health cash plans, instant discounts, and electric vehicle leasing.
- Other info: Great opportunities for career growth and recognition through long service awards.
- Why this job: Make a real difference in customer experiences while developing your skills in a dynamic environment.
- Qualifications: Experience in consumer electronics or claims management, with strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting a
Service Watch Agent for a permanent, full‑time role based in a hybrid/remote arrangement with visits to the Bedworth office.
Responsibilities
- Deliver a customer focused repair service.
- Engage with repair companies and internal departments to provide support, advice and interventions ensuring customer repairs are undertaken promptly and to high standards.
- Develop good working relationships with contractors to improve performance against KPIs.
- Monitor repair contractors to ensure high levels of customer satisfaction.
- Maintain and report analysis of performance against KPIs, targets and budget.
- Ensure policies and services reflect best practice and customer needs.
Qualifications
- Previous experience in consumer electronics, domestic appliances or central heating sectors.
- Experience in claims management and familiarity with KPIs.
- Strong focus on delivering the best customer journey outcomes.
- Understanding of cost and quality management.
- Effective interpersonal, written and communication skills at all levels, from external stakeholders to internal Director level.
- High level of organisation with the ability to prioritise tasks effectively.
- Ability to adapt to sudden change.
Benefits
- Work‑life balance with a hybrid role.
- Health Cash Plan.
- Instant discounts.
- The new credit building tool.
- Salary Finance Loans.
- Electric vehicle leasing.
- Long service awards.
- Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends.
- #J-18808-Ljbffr
Service Watch Agent in Bedworth employer: DGS Domestic & General Service
As a Service Watch Agent, you will thrive in a supportive and dynamic work environment that prioritises customer satisfaction and employee well-being. With a hybrid working model based in Bedworth, you will enjoy a healthy work-life balance, alongside benefits such as a Health Cash Plan, instant discounts, and opportunities for professional growth. Our commitment to fostering strong relationships with contractors and internal teams ensures that you will be part of a collaborative culture focused on delivering high-quality service and achieving meaningful outcomes.
Contact Details:
DGS Domestic & General Service Recruitment Team
