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- Tasks: Lead a team to deliver top-notch customer service in the travel industry.
- Company: Join DGI, a passionate Travel Management Company making a difference.
- Benefits: Competitive salary, bonus potential, flexible working, and generous leave.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a mission-driven company that values innovation and sustainability.
- Qualifications: Fluent in German and English with team management experience in travel.
The predicted salary is between 35000 - 45000 ÂŁ per year.
With offices in Manchester, Ireland, Germany and the USA, DGI is a full-service Travel Management Company (TMC) specialising in the humanitarian, academic and not-for-profit sectors. We are proud, passionate and mindful in our work and about what we do, and we hold these as our Company Values. As leaders in the Charity, Academic, Humanitarian, and Not-For-Profit sectors, we provide dedicated support to our clients to help them fulfil their missions to make a difference. Our DGI Study Trips (DST) division specialises in educational group travel, working in partnership with Colleges, Universities and other education providers, to tailor bespoke study experiences and travel itineraries to inspire students outside of the classroom. It’s an exciting time to come and join us! As we expand our business in Europe, we are looking for a German speaking Operations (Reservations) Team Manager based in Manchester. You will support a team of Business Travel Consultants, promoting our company values and behaviours, culture and work ethic.
Primary responsibilities will include:
- Ensuring there is a constant and consistent focus on quality of service across their team and that customer service levels are of the highest standards in the industry.
- Managing teams to exceed targets and standards through ensuring a coaching culture, supporting team development and challenging under performance.
- Being a first point of escalation for price matching, customer issues or feedback, investigating and resolving initially, before looking for opportunities to improve procedures to reduce reoccurrence.
- Identifying training needs of team members and work with L&D to provide the necessary support.
- Managing the workload within the team throughout the day to maximise productivity and achieve SLA’s.
In return you will receive:
- Competitive salary plus OTE bonus
- 32.5 days inclusive of Bank Holidays rising to 33.5 days after 12 months
- Option to buy or sell additional annual leave
- Pension
- Life Assurance
- Season ticket loan
- Discounted staff travel
- Cycle to Work Scheme
- Reward scheme and benefits platform
- Enhanced Leave and Pay entitlements above Statutory Minimum
To be successful in this role you will need:
- Excellent written and verbal communication skills in German and English
- Team Manager / Team Leader / Assistant Team Manager experience gained in a fast-paced TMC / travel industry environment
- Experience working in a corporate travel consultancy role
- Good GDS knowledge; Amadeus/Galileo preferable but cross-training can be undertaken
- Excellent organisational skills, the ability to work under pressure and prioritise own workload
- Strong experience of nett fares, including airpasses and RTW fares preferable
- Ability to plan current and future workloads
- A “lead by example” work ethic to drive first class customer service from the reservations department with all clients, suppliers and Diversity departments
If you are interested in the Operations Team Manager Germany role and meet the criteria above, then please get in touch. Our working hours are 8.45am - 5.30pm, Monday – Friday; with 1 weekend shift (either Saturday or Sunday) in every 6 weeks. Our office is based in Manchester City Centre, and this role offers the opportunity for a combination of office and home-working following probation period. We are committed to supporting flexible working, where feasible, in alignment with the requirements of the role and the business.
We are an inclusive, equal opportunities employer. We celebrate diversity and value difference, and treat everyone with dignity and respect regardless of background.
Operations Team Manager in Manchester employer: DGI
Contact Detail:
DGI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Manager in Manchester
✨Tip Number 1
Get to know the company inside out! Research DGI's values and mission, especially their focus on humanitarian and educational travel. This will help you align your answers during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing that Operations Team Manager role.
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in previous roles, especially in team management and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your leadership skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reiterate your interest in the position and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Operations Team Manager in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the travel industry and humanitarian work shine through. We want to see how you connect with our values and how you can contribute to making a difference.
Tailor Your CV: Make sure your CV is tailored to the Operations Team Manager role. Highlight your experience in team management and customer service, especially in a fast-paced TMC environment. We love seeing relevant examples!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and structure your thoughts logically. This will help us understand your qualifications and how you can lead our team effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DGI
✨Know Your Company Values
Before the interview, take some time to understand DGI's core values: Passionate, Bold, and Mindful. Think about how your own values align with theirs and be ready to share examples of how you've demonstrated these traits in your previous roles.
✨Showcase Your Leadership Skills
As an Operations Team Manager, you'll need to lead by example. Prepare specific examples of how you've successfully managed teams in the past, focusing on how you’ve fostered a coaching culture and improved team performance. Highlight any experience you have in resolving customer issues or implementing new procedures.
✨Demonstrate Your Industry Knowledge
Brush up on your knowledge of the travel management industry, especially in the humanitarian and not-for-profit sectors. Be prepared to discuss trends, challenges, and how your experience with GDS systems like Amadeus or Galileo can benefit DGI.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the role and the company. Ask about their approach to team development, how they measure success in customer service, or what the future holds for DGI as they expand in Europe.