At a Glance
- Tasks: Manage client implementations and coordinate services for new and existing clients.
- Company: Dynamic travel management company with a focus on innovation and client satisfaction.
- Benefits: Competitive salary, generous holiday, flexible working options, and travel discounts.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Join a vibrant team and make a real difference in client experiences.
- Qualifications: Fluent in Dutch or German and English, with experience in business travel coordination.
The predicted salary is between 36000 - 36000 £ per year.
We are looking for a native German or Dutch speaker to be our Client Implementation Coordinator. This role will manage the successful implementation of services to new clients as well as new solutions and service configuration to existing clients. It will suit an established Implementation Coordinator, or a highly experienced Business Travel Consultant looking to use their client-relationship skills in a different capacity.
Responsibilities
- Working to a structured process for implementing new accounts, including requirement gathering, client set-up, system testing, client training, go live and after-care support.
- Working across business areas to coordinate delivery, bringing together activities from Operations, Finance, IT, Sales/Account Management and other teams into a single implementation plan.
- Completing Client Implementation support requests within the agreed SLA.
- Participating in implementation meetings to discuss the implementation process, gather requirements, report on progress, recommend improvements and solve challenges.
- Participating in new business presentations and supporting Business Partners by providing an overview of the implementation process.
- Training key client personnel on how to access DGI services via webinars, workshops or 1-2-1 sessions.
Requirements
- Native in Dutch / German and English (both written and spoken) is essential.
- Ability to multitask, plan, prioritise and manage time effectively in a dynamic environment.
- Experience coordinating implementations for business travel customers in the European market.
- Concur Travel Configuration Experience is preferable.
- Self-motivated with demonstrable energy and personal discipline.
- Project management and experience within a TMC environment (with knowledge of GDS / Galileo) would be hugely beneficial.
Benefits
- Salary up to £36k p.a. pending experience.
- 23.5 days holiday (plus bank holidays) rising to 24.5 days after 12 months.
- Option to buy or sell additional annual leave.
- Pension.
- Life Assurance.
- Season ticket loan.
- Discounted staff travel.
- Cycle to Work Scheme.
- Reward scheme and benefits platform.
- Enhanced Leave and Pay entitlements above Statutory Minimums.
Our working hours are 8.45am - 5.30pm, Monday – Friday. The role will be based at either our central Manchester office on a hybrid pattern (3 days in the office), or from home (UK) depending on your location. We are committed to supporting flexible working, where feasible, in alignment with the requirements of the role and the business. We are an inclusive, equal opportunities employer. We celebrate diversity and value difference, and treat everyone with dignity and respect regardless of background.
Implementation Specialist in Manchester employer: DGI
As an Implementation Specialist at our company, you will thrive in a dynamic and inclusive work environment that values your expertise and fosters professional growth. With competitive benefits such as a generous holiday allowance, flexible working options, and opportunities for personal development, we are dedicated to ensuring our employees feel valued and supported. Join us in our central Manchester office or work from home, and be part of a team that celebrates diversity and prioritises client success.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about openings for Implementation Specialists. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to client implementation and project management. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and skills.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of past projects where you successfully managed implementations. This will help us see how you can bring value to our team right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Implementation Specialist in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Implementation Specialist role. Highlight your experience in client implementation and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Language Skills:Since we're looking for native German or Dutch speakers, don’t forget to showcase your language proficiency. Include examples of how you've used your language skills in a professional setting. This will help us see how you can connect with our clients!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity and want to quickly understand your qualifications and experiences.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and quick!
How to prepare for a job interview at DGI
✨Know Your Stuff
Make sure you understand the role of an Implementation Specialist inside out. Familiarise yourself with the implementation process, especially in relation to client set-up and system testing. Brush up on your knowledge of Concur Travel Configuration and GDS systems, as these will likely come up during the interview.
✨Showcase Your Multitasking Skills
This role requires juggling multiple tasks at once, so be ready to discuss how you've successfully managed competing priorities in the past. Prepare examples that highlight your ability to plan, prioritise, and deliver results in a dynamic environment.
✨Demonstrate Your Client Relationship Skills
Since this position involves working closely with clients, be prepared to share specific instances where you've built strong relationships or resolved challenges. Highlight your experience in training clients and how you’ve supported them through the implementation process.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the specifics of the implementation process. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
