DGI is seeking a Head of Specialist Operations to lead travel specialist services across the UK, EU and US. The role safeguards customer trust, strengthens operational resilience and converts service performance into measurable commercial value in a 24/7 environment.
Primary responsibilities include setting strategic direction, delivering against KPIs, collaborating with CX and Commercial teams, and driving automation and transformation. Hybrid working pattern in central Manchester is offered.
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Head of Global Specialist Operations & Service Excellence in Manchester employer: DGI
DGI is an exceptional employer located in the vibrant city of Manchester, offering a dynamic work culture that fosters innovation and collaboration. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to work on cutting-edge Azure technologies within a supportive Agile DevOps environment. The hybrid working model allows for a balanced lifestyle, making DGI an attractive choice for those seeking meaningful and rewarding employment.
