At a Glance
- Tasks: Manage client implementations and coordinate services for new and existing clients.
- Company: Dynamic travel management company with a focus on innovation and client satisfaction.
- Benefits: Competitive salary, generous holiday, flexible working, and travel perks.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Join a vibrant team and make a real difference in client experiences.
- Qualifications: Fluent in Dutch or German and English, with experience in business travel coordination.
The predicted salary is between 36000 - 36000 £ per year.
We are looking for a native German or Dutch speaker to be our Client Implementation Coordinator. This role will manage the successful implementation of services to new clients as well as new solutions and service configuration to existing clients. It will suit an established Implementation Coordinator, or a highly experienced Business Travel Consultant looking to use their client-relationship skills in a different capacity.
Responsibilities
- Working to a structured process for implementing new accounts, including requirement gathering, client set-up, system testing, client training, go live and after-care support.
- Working across business areas to coordinate delivery, bringing together activities from Operations, Finance, IT, Sales/Account Management and other teams into a single implementation plan.
- Completing Client Implementation support requests within the agreed SLA.
- Participating in implementation meetings to discuss the implementation process, gather requirements, report on progress, recommend improvements and solve challenges.
- Participating in new business presentations and supporting Business Partners by providing an overview of the implementation process.
- Training key client personnel on how to access DGI services via webinars, workshops or 1-2-1 sessions.
Requirements
- Native in Dutch / German and English (both written and spoken) is essential.
- Ability to multitask, plan, prioritise and manage time effectively in a dynamic environment.
- Experience coordinating implementations for business travel customers in the European market.
- Concur Travel Configuration Experience is preferable.
- Self-motivated with demonstrable energy and personal discipline.
- Project management and experience within a TMC environment (with knowledge of GDS / Galileo) would be hugely beneficial.
Benefits
- Salary up to £36k p.a. pending experience.
- 23.5 days holiday (plus bank holidays) rising to 24.5 days after 12 months.
- Option to buy or sell additional annual leave.
- Pension.
- Life Assurance.
- Season ticket loan.
- Discounted staff travel.
- Cycle to Work Scheme.
- Reward scheme and benefits platform.
- Enhanced Leave and Pay entitlements above Statutory Minimums.
Our working hours are 8.45am - 5.30pm, Monday – Friday. The role will be based at either our central Manchester office on a hybrid pattern (3 days in the office), or from home (UK) depending on your location. We are committed to supporting flexible working, where feasible, in alignment with the requirements of the role and the business. We are an inclusive, equal opportunities employer. We celebrate diversity and value difference, and treat everyone with dignity and respect regardless of background.
Client Implementation Coordinator in Manchester employer: DGI
As a Client Implementation Coordinator at our company, you will thrive in a dynamic and inclusive work environment that values your expertise and fosters professional growth. With competitive benefits such as a generous holiday allowance, flexible working options, and opportunities for personal development, we ensure that our employees feel supported and valued. Join us in our central Manchester office or work from home, and be part of a team that celebrates diversity and prioritises client success.
StudySmarter Expert Advice🤫
We think this is how you could land Client Implementation Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about openings at companies you're interested in. A friendly chat can sometimes lead to opportunities that aren't even advertised!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to client implementation. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of past successes in client implementations. We love hearing about how you've tackled challenges and delivered results!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who fit our culture.
We think you need these skills to ace Client Implementation Coordinator in Manchester
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for a native German or Dutch speaker, make sure to highlight your language skills right at the top of your application. Use both languages where appropriate to demonstrate your fluency and make your application stand out!
Tailor Your Experience:When you’re writing about your past roles, focus on experiences that relate directly to client implementation and project management. We want to see how your background as an Implementation Coordinator or Business Travel Consultant can bring value to our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points for your skills and achievements to make it easy for us to see why you’d be a great fit for the role. Remember, clarity is key!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DGI
✨Know Your Stuff
Make sure you understand the role of a Client Implementation Coordinator inside out. Familiarise yourself with the implementation process, from requirement gathering to after-care support. Brush up on your knowledge of Concur Travel Configuration and GDS systems, as these will likely come up in conversation.
✨Show Off Your Multitasking Skills
This role requires juggling multiple tasks at once, so be ready to discuss how you've managed similar situations in the past. Prepare examples that highlight your ability to prioritise and manage time effectively, especially in dynamic environments.
✨Demonstrate Your Communication Skills
As a native German or Dutch speaker, your language skills are crucial. Be prepared to showcase your ability to communicate clearly and effectively, both in writing and verbally. Think about how you can explain complex processes simply, as you'll need to train clients on accessing services.
✨Be Ready for Problem-Solving
Implementation can come with its challenges, so think of examples where you've successfully solved problems in previous roles. Highlight your proactive approach and how you’ve worked collaboratively with different teams to overcome obstacles during implementations.
