At a Glance
- Tasks: Manage client accounts and drive growth in the EU regions.
- Company: DGI, a passionate Travel Management Company focused on humanitarian and educational sectors.
- Benefits: Competitive salary, performance bonuses, flexible working, and generous holiday allowance.
- Other info: Hybrid working model with opportunities for travel and career growth.
- Why this job: Join a mission-driven team making a real difference in the world.
- Qualifications: Fluent in Dutch and English with proven account management experience.
The predicted salary is between 45000 - 45000 £ per year.
With offices in Manchester, Ireland, Germany and the USA, DGI is a full-service Travel Management Company (TMC) specialising in the humanitarian, academic and not-for-profit sectors.
We are proud, passionate and mindful in our work and about what we do, and we hold these as our Company Values.
As leaders in the Charity, Academic, Humanitarian, and Not-For-Profit sectors, we provide dedicated support to our clients to help them fulfil their missions to make a difference.
Our DGI Study Trips (DST) division specialises in educational group travel, working in partnership with Colleges, Universities and other education providers, to tailor bespoke study experiences and travel itineraries to inspire students outside of the classroom.
It's an exciting time to come and join us!
We are looking for a Dutch speaker as EU Account Manager to join our Account Management Team to support growth in the EU regions.
You will be responsible for managing a portfolio of clients and identifying opportunities to maximise revenue and drive renewal business. Key tasks will include:
- Providing an exceptional Account Management service to our clients
- Conducting client visits and developing strong working relationships
- Identifying opportunities and strategies to grow existing accounts and win new business
- Providing analysis of travel purchasing data and identifying cost-saving opportunities
- Preparing and presenting information including RFI’s and Tender Proposals alongside the New Business Team
- Conducting client presentations, web demonstrations and product training
- Identifying and attending client specific exhibitions and other promotional and networking events
Skills Required
- Excellent written and verbal communication skills in Dutch and English
- Proven account management experience, ideally working with client in the not for profit, academic and charity sectors
- Ability to develop and nurture strong working relationships internally and externally
- Ability to offer exceptional support and present, negotiate and close renewal
- Confident networking and relationship-building skills
- Good organisational, planning and multi-tasking ability
- Strong IT competency - particularly Excel, Word, Power Point and CRM systems
- Essential to hold a full UK driving licence
In return you will receive
- Salary up to £45k p. a. (pending experience), plus OTE £10k p. a (monthly performance related bonus)
- 23.5 days holiday (excluding bank holidays), rising to 24.5 days after 1 years’ service
- Birthday Leave (in your birthday month)
- Option to buy or sell additional annual leave
- Pension
- Life Assurance
- Season ticket loan
- Discounted staff travel
- Cycle to Work Scheme
- Reward scheme and benefits platform
- Enhanced Leave and Pay entitlements above Statutory Minimums
- Please see more benefit details attached in the Supporting Document
This role requires regular travel to our Manchester office and to Europe, and the hours of work are Monday – Friday, 8.45am – 5.30pm (UK time).
Our office is based in Manchester City Centre, and we offer a hybrid working pattern of 3 days office (Tuesday – Thursday) and 2 days working from home (Monday and Friday) or more remote working (in the UK) if you are located further out.
We are committed to supporting flexible working, where feasible, in alignment with the requirements of the role and the business.
Please visit our company Linked In page https://www. linkedin. com/company/dgi-travel/ to learn more about us and what we do.
PASSIONATE - We’re driven to help make the world a better place, creating dynamic partnerships with our customers and an environment for our people to thrive.
BOLD - We embrace innovation and challenge the status quo to deliver outstanding results.
MINDFUL - We prioritise sustainability, ethical practices, and responsible travel, ensuring that our service leave a positive and lasting impression.
We are an inclusive, equal opportunities employer. We celebrate diversity and value difference, and treat everyone with dignity and respect regardless of background.
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Account Manager (Dutch-speaking) in Manchester employer: DGI
DGI is an exceptional employer located in the vibrant city of Manchester, offering a dynamic work culture that fosters innovation and collaboration. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to work on cutting-edge Azure technologies within a supportive Agile DevOps environment. The hybrid working model allows for a balanced lifestyle, making DGI an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Dutch-speaking) in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DGI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DGI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager (Dutch-speaking) in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DGI:Your cover letter is your chance to shine! Tell us why you want to work at DGI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DGI!
How to prepare for a job interview at DGI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
