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- Tasks: Provide top-notch customer service and technical support via phone, chat, and helpdesk.
- Company: Join a fast-growing company with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, bonus potential, generous holiday, and flexible working options.
- Other info: Hybrid role with great career progression opportunities in a diverse and inclusive environment.
- Why this job: Make a real difference by helping customers and improving business processes.
- Qualifications: Excellent communication skills and a willingness to learn; GDS experience is a plus.
The predicted salary is between 27125 - 27875 £ per year.
We are looking for a Helpdesk (Customer Service) Support Executive to join our Online Team to provide outstanding customer service and helpdesk support to our clients. Carrying out tasks to help streamline and improve existing and new business processes by working closely with our Product team to ensure accurate completion and processing of bookings made online.
Responsibilities
- Providing technical support to customers via the Helpdesk, Phone and Chat channels
- Advising on issues related to processes and escalating more complex tasks to relevant second level teams
- Conducting system/technical training with new customers, advising how to complete bookings and troubleshooting where applicable
- Quality checking online reservations, including web fares, scheduled carriers, rail bookings and hotel bookings
- Fulfilling all reservations in our internal booking management system
- Providing feedback to Product Team following new software releases
Job Requirements
- Professional, polite and welcoming telephone presence
- Excellent written and verbal communication skills
- Demonstrable self‑motivation and personal discipline
- Ability to achieve targets and meet deadlines
- Willingness to learn and develop
- Preferable GDS experience (training will be provided)
Benefits
- Salary of £27,125 plus OTE bonus £750 per annum
- Excellent opportunities for progression in a fast‑growing company
- 31.5 days holiday (inclusive of bank holidays), rising to 32.5 days after 12 months of service
- Option to buy or sell additional annual leave
- Pension
- Life Assurance
- Season ticket loan
- Discounted staff travel
- Cycle to Work Scheme
- Reward scheme and benefits platform
- Sick pay entitlement from first day of employment
- Enhanced maternity and paternity leave
This is a UK‑based hybrid role (3 days in the office). Working hours are Monday – Friday 8.45 am to 5.30 pm; 1 weekend shift (either Saturday or Sunday) in every 6 weeks with day off in lieu midweek. We are committed to supporting flexible working, where feasible, in alignment with the requirements of the role and the business. We are an inclusive, equal‑opportunities employer. We celebrate diversity and value difference, and treat everyone with dignity and respect regardless of background.
Customer Service & Helpdesk Support Executive employer: DGI
Contact Detail:
DGI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Helpdesk Support Executive
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've provided excellent customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service & Helpdesk Support Executive
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer service, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to showcase your polite and welcoming tone!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Highlight any relevant experience or skills that match what we’re looking for, especially in technical support and customer service.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. A bit of authenticity can go a long way in making your application stand out.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to see your application right away. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at DGI
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities and requirements, especially around customer service and helpdesk support. This will help you tailor your answers to show how your skills align perfectly with what they’re looking for.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member, focusing on how you would handle customer queries or technical issues. This will boost your confidence and help you shine during the actual interview.
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved customer issues in the past. Think of scenarios where you had to troubleshoot or escalate problems. Highlighting your ability to think on your feet and provide solutions will demonstrate your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.