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For Companies At a Glance
- Tasks: Provide top-notch technical support and resolve IT incidents efficiently.
- Company: Join a large, dynamic organisation with a focus on innovation.
- Benefits: Permanent position with competitive salary and opportunities for growth.
- Why this job: Be the go-to tech guru and make a real difference in IT support.
- Qualifications: Strong understanding of networking, ITIL processes, and Microsoft 365.
- Other info: Work in a collaborative environment with a chance to enhance your skills.
The predicted salary is between 36000 - 60000 £ per year.
A fantastic opportunity has arisen for an experienced Technical Support Engineer / 1st/2nd Line Support Engineer to join a large, complex organisation on a permanent basis.
The successful candidate will have a strong technical understanding of networking, infrastructure and application. Responsible for providing infrastructure and technical support.
Responsibilities
- Ensure the resolution of all IT incidents and service requests within agreed Service Level Agreement (SLA).
- Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current incident and service request processes.
- Management of difficult situations with the business in a timely fashion, communicating in a clear and effective manner.
- A strong IT Service management background, managing and measuring ITIL processes such as SLA’s, Incident, Change Management, Problem management, Asset and Configuration Management and IT Service reporting.
Attributes / Skills
- Experience working with Condeco would be highly beneficial.
- Working knowledge of Microsoft 365 and Exchange.
- Advanced knowledge of ADSL and WiFi technologies.
- Well-organised, proactive, and able to work independently or as part of a team.
Technical Support Engineer / 1st/2nd Line Support Engineer employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer / 1st/2nd Line Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or online webinars related to technical support. It’s a great way to connect with potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects, especially those involving networking and IT service management. This gives you an edge and shows your passion for the field.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by simulating common technical support scenarios. Brush up on your ITIL knowledge and be ready to discuss how you’ve handled incidents in the past.
✨Tip Number 4
Don’t forget to apply through our website! We often have exclusive listings and it’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Technical Support Engineer / 1st/2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the Technical Support Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your knowledge of networking, infrastructure, and ITIL processes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for us. Mention specific experiences that demonstrate your problem-solving skills and ability to manage difficult situations effectively.
Showcase Your ITIL Knowledge: Since we value IT Service Management, make sure to highlight your understanding of ITIL processes in your application. Talk about any relevant experiences you have with SLA management, incident handling, or service request processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DGH Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking, infrastructure, and applications. Be ready to discuss specific technologies like Microsoft 365, Exchange, and ADSL/WiFi. This will show that you're not just familiar with the basics but can dive deep into the details.
✨Familiarise Yourself with ITIL Processes
Since the role involves ITIL processes, it’s crucial to understand them well. Prepare examples of how you've successfully managed incidents or service requests in the past, and be ready to discuss how you can improve current processes. This will demonstrate your proactive approach and problem-solving skills.
✨Practice Clear Communication
As a Technical Support Engineer, you'll need to communicate effectively, especially in difficult situations. Practice explaining complex technical issues in simple terms. This will help you convey your thoughts clearly during the interview and show that you can handle challenging conversations with ease.
✨Show Your Team Spirit
While being organised and proactive is important, don’t forget to highlight your ability to work as part of a team. Share experiences where you collaborated with others to resolve issues or improve processes. This will illustrate that you’re not just a lone wolf but a valuable team player.
