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For Companies At a Glance
- Tasks: Support and enhance Visualfiles workflows while providing IT support to users.
- Company: Join a leading legal firm in Taunton with a supportive team culture.
- Benefits: Permanent position with opportunities for professional growth and development.
- Why this job: Make a real difference by improving processes and supporting your colleagues.
- Qualifications: Experience with Visualfiles, Power BI, and strong problem-solving skills required.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
A fantastic opportunity has arisen for a Visualfiles Support Analyst/Visualfiles Legal Support Analyst to join our leading legal client on a permanent basis based in Taunton, Somerset.
Responsibilities and Duties
- Develop, maintain, and troubleshoot Visualfiles workflows, templates, and automation processes.
- Design, prepare, and manage business reports and dashboards using SQL, Power BI, and Excel.
- Provide day‑to‑day IT support to users, including hardware, software, and application troubleshooting.
- Deliver onboarding and refresher training for staff on Visualfiles and other firm‑wide IT systems.
- Manage and maintain integrations with third‑party systems (e‑signature platforms, court bundling tools, MOJ Portal).
- Collaborate with colleagues to identify process improvements and implement effective technical solutions.
Knowledge, Skills and Experience
- Significant hands‑on experience with Visualfiles development and workflow automation.
- Proficiency in Power BI and Excel for business reporting and analysis.
- Strong problem‑solving skills, with the ability to diagnose and resolve system and integration issues independently.
- Confident providing IT support in person, by phone, and via email to users of varying technical ability.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience delivering system training to individuals and groups.
- Highly organised, self‑motivated, and able to manage multiple priorities effectively.
Desirable Skills & Experience
- Proficiency in SQL for data extraction, analysis, and reporting.
- Familiarity with SOS Practice Manager or similar legal practice management systems.
- Experience working with Visualfiles integrations.
- Previous experience in a legal or professional services environment.
Visualfiles System Support Analyst in Taunton employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visualfiles System Support Analyst in Taunton
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal tech space, especially those who know about Visualfiles. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Visualfiles, Power BI, or SQL, consider creating a portfolio or a mini-project to demonstrate your expertise. It’s a great way to stand out during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common troubleshooting scenarios related to Visualfiles. We all know that practical examples can really impress hiring managers, so be ready to share your problem-solving stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Visualfiles System Support Analyst in Taunton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Visualfiles and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills can benefit us at StudySmarter. Keep it engaging and personal – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past, especially related to IT support or workflow automation. We’re looking for those strong problem-solving skills that will help us improve our processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at DGH Recruitment
✨Know Your Visualfiles Inside Out
Make sure you brush up on your Visualfiles knowledge before the interview. Be ready to discuss your hands-on experience with developing workflows and automation processes, as well as any troubleshooting you've done. This will show that you're not just familiar with the system but can also handle real-world challenges.
✨Show Off Your Reporting Skills
Since you'll be working with SQL, Power BI, and Excel, prepare to talk about specific reports or dashboards you've created in the past. Bring examples if you can! This will demonstrate your proficiency and give the interviewer confidence in your analytical abilities.
✨Practice Your IT Support Scenarios
Expect questions about providing IT support to users of varying technical abilities. Think of a few scenarios where you successfully resolved issues, and be ready to explain your thought process. This will highlight your problem-solving skills and your ability to communicate technical concepts clearly.
✨Be Ready to Discuss Training Experience
Since delivering training is part of the role, prepare to share your experiences in this area. Talk about how you've trained individuals or groups on Visualfiles or other IT systems, and what methods you found effective. This will showcase your interpersonal skills and your ability to convey information effectively.
