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- Tasks: Provide in-person IT support and troubleshoot technical issues for a leading law firm.
- Company: Join a prestigious global law firm in the heart of London.
- Benefits: Competitive salary of £48,000 per annum and opportunities for professional growth.
- Why this job: Be part of a dynamic team and make a real difference in legal tech support.
- Qualifications: Experience with Microsoft tools and legal document management systems required.
- Other info: Fast-paced environment with strong emphasis on client service and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
A leading global law firm in London is seeking a Senior IT Support Analyst to provide in-person support and troubleshoot various technical issues. This position requires strong interpersonal and client service skills, especially under pressure. The ideal candidate will have experience with Microsoft tools and legal document management systems. The role involves maintaining incident records and collaborating with support teams to deliver seamless service. Offering a competitive salary of £48,000 per annum.
Senior IT Support & AV Specialist (Legal) employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support & AV Specialist (Legal)
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and IT sectors. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with Microsoft tools and legal document management systems. This will give you an edge during interviews.
✨Tip Number 3
Practice your interpersonal skills! Since this role requires strong client service abilities, consider role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your talents directly to us. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Senior IT Support & AV Specialist (Legal)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft tools and legal document management systems. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior IT Support Analyst position. Share specific examples of how you've provided excellent client service under pressure.
Showcase Your Interpersonal Skills: Since this role requires strong interpersonal skills, make sure to mention any experiences where you’ve successfully communicated with clients or colleagues. We love seeing how you handle challenging situations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at DGH Recruitment
✨Know Your Tech Inside Out
Make sure you're well-versed in Microsoft tools and legal document management systems. Brush up on common troubleshooting techniques and be ready to discuss specific scenarios where you've successfully resolved technical issues.
✨Showcase Your Interpersonal Skills
Since this role requires strong client service skills, prepare examples that highlight your ability to communicate effectively under pressure. Think of times when you’ve turned a frustrated user into a satisfied one through your support.
✨Familiarise Yourself with Incident Management
Understand the importance of maintaining incident records and how they contribute to seamless service delivery. Be prepared to discuss any experience you have with ticketing systems or collaboration with support teams.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of technical challenges you might face, and how success is measured in this role. This shows your genuine interest and helps you assess if it’s the right fit for you.
